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Irnes provided the best Service posible! Once we contacted the dealership and asked for more details on the Tiguan, we had a call back within 10 min explaining everything! Buying the car was a breeze! Thanks for a great service Irnes! We will be back!
Irnes was extremely helpful. Buying my new car was an easy, smooth process. Irnes made sure i knew all the feature of my new car and made it a seamless transaction.
Thank you for great service. It was a pleasure to recieve this level the personal attention. I was recieved well, the car was ready and prepared as requested.
Customer Service is in the blood of every employee at Stone Mountain VW. Everyone is very kind, personable, and Irnes was absolutely fantastic. Every communication with him whether it was online through email, text, phone calls and in person was extremely pleasant and he is very knowledgeable! I highly recommend dealing with him!
Stress free experience. Will do business with them again. Very happy with the service. Was in and out with NO issues, worries, hassles, very pleased
I worked with Irnes Masic and it was a great experience. He is very detailed and provides you good service. He replies promptly to emails and calls which makes life easy for the customer. Even after we purchased the Tiguan , Irnes was happy to help us with some questions we had. We got a very good price for the car we were looking for. The dealership provides good service as well and all the staff is very courteous. The facility condition is very adequate as well. Overall me and wife had a good experience both in terms of the car we got and the service we received.
Stopped in to look at a CPO Jetta. Was met by Irnes who pulled car out and went over everything with me. Took for a test drive and was sold. BUT ........ my wife had to come look at it as it was to be her car. Came back later that day with the wife and was again met at the front door by Irnes who had pulled the car back out and had it waiting for us. He went with my wife for a drive and she was sold. Irnes and managers worked with us on negotiating a price we were all happy with. Went back to finance, paid for car and came out to get it and Irnes had it fueled up and a quick detail on the car. Satisfied with the process and Irnes is great to work with.
We had a great experience at Stone Mountain Volkswagen! Irnes was great! On the way home my new Jetta had an windshield wiper error come up. I called Irnes the next morning and he made sure that the service department got in touch with me immediately! He is great!
First time making a car purchase and it could not have gone better. Irnes was extremely helpful and a pleasure to work with. He made the process simple and provided my husband and I with great information on our Jetta!
The team at Stone Mountain Volkswagen took thier time to make sure that my questions were answered and that I got the deal I needed. Thanks!
We bought our second car from this dealership. Great service, friendly staff and enough cars in stock to choose from. Another great experience. Highly recommend this dealership.
Irnes was great! Very friendly, knowledgeable, and organized. It was a pleasure working with him. I would buy from him again. He is great at his job.
Volkswagen Dealership is the best they were help everystep and helped me get into a new vehicle without spending an entire day. They made it easy with forms and explained things clearly. I cant wait until my next upgrade to work with Volkswagen Dealership. Ill come back forever.
The minute my wife and I arrived at the dealership, the salesman Irnes met us with a positive greeting and eagerness to address our needs. Irnes was very knowledgeable on all aspects of the 2019 Jetta we had interest in. Through the entire process from selecting vehicle to purchase, Irnes and the Stonemountain VW staff provided Outstanding Service!
We are pleased with our purchase from Stone Mountain VW of Atlanta. Irnes Masic was very helpful and knowledgeable about VW cars and suv's. We feel confident in the VW Tiguan that we purchased! Thank you Irnes Masic at Stone Mountain VW!
Irnes was the best. He set me up with all the information I needed in a timely manner and just made my stay pleasant. He made my experience. I went to see a car a few days before and I dealt with him and he is why I came back a few days to buy a car.
Got a great deal on my 2016 Jetta , definitely recommend Irnes Masic and Stone Mountain Volkswagen to anyone looking to buy a New or Pre-owned Volkswagen.
Although I was unhappy to let my Jetta TDI go, Irnes Masic found a GTI that was an excellent replacement for it. There have been occasions that dealing with car salesmen were not unlike dental appointments-necessary but painful. This experience was quite the opposite. Irnes provided the information needed to make an informed decision regarding a new car but I did not feel pressured to make a purchase. The car I chose wasn’t currently in his inventory. Rather than trying to talk me into buying a similar automobile that WAS on the lot, he did a dealer trade to get me an upgrade to the one I wanted for much less than I had anticipated. After the purchase was completed and the papers were signed, Irnes made it clear that he would he would be there for any questions I might have or any assistance I may need. As anyone who has purchased or test-driven a newer car knows, these machines are less than intuitive. So I may have to take him up on his offer to problem solve via FaceTime (how cool is that!?!).
This dealership was top notch! Irnes went above and beyond to make sure we purchased the car we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a Jetta the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Stone Mountain VW (Irnes Masic in particular) to anyone who is looking for a new or used vehicle.
Irnes was fantastic! He was informative, helpful, good-natured and efficient. He was respectful of our time frame and was attentive after our initial visit/test drive but not high pressured. He called when he said he would call, was available to answer questions and got us the car we wanted. The color combo we wanted was not available in state—put down our deposit Saturday night and drove away in our new car on Tuesday. Tamimi, in the finance area, was also a pleasure to work with. He clearly presented all the information, was patient, and very organized. I give these two professionals my highest recommendation and would not hesitate to send folks to Stone Mountain VW. We had our last VW for 16 years and hope our new Sportwagen will have similar longevity. Thank you, Irnes!
I traveled to this dealership from out of sate. The support which I received was excellent to say the least. My salesperson, Miguel, helped to relay all of my requests to his upper management and fought on my behalf to reach the deal which I wanted. The dealership was accommodating enough to even pick me up from the airport. The price was 'as agreed' upon arrival, with no hidden fees or last minute changes. I had a great experience and would recommend this dealership to anyone in the States looking to buy a Volkswagen.
Extremely great service with Stone Mountain Volkswagen. Had a rough past couple months however Mr. Masic was more than helpful and informative with us! He answered any and every question I had, no matter how silly and still will answer any question that I have should I give him a call! I would highly recommend this dealership and Mr. Masic to anyone considering purchasing a Volkswagen. Not to mention the addition perks FREE of charge that come with doing your business with them. You will not regret working with these guys, forever grateful and appreciative. Thanks Stone Mountain Volkswagen.
Our Salesman Irnis was simply on word. AWESOME! I was treated like a princess and love my new VW. I also had the pleasure of meeting Tamimi. He was such a huge help. Thank you Stone Mountain VW
I would recommend this dealership to everyone. The staff met us with a smile and was so eager to help. The entire process was great.
My experience with Stone Mountain VW was completely positive. I received more for my trade-in than from any other dealership and they did everything possible to make the car buying process as painless as possible. Irnes Magic was patient and helpful. Give Stone Mountain VW a chance to earn your business!
I'd been considering trading in my 3 year old sports car on a new GTI for several months and got serious about it last week. I quickly became frustrated with what seemed like games being played at my local dealer in Athens and decided to reach out to VW of Stone Mountain. I called at 1:00 PM, made the 1 hour drive, and drove back home just a few hours later in my brand new black beauty. From the moment I arrived, every interaction I had was stellar. I actually HATE the new car buying experience, and would order from Amazon if they sold them. It was a rainy day, and Irnes quickly adapted himself to mine and my partner's preference or cutting to the chase, making a deal, and driving home in my new GTI. Irnes new his product intimately, and he also picked up on the cues I gave him that I knew just what I wanted, didn't need to test drive, and just wanted to trade, buy and go. He would do equally well with an uncertain customer who needed to spend the day deciding. Having owned more than 20 new cars, this was by far the best experience I've ever had in buying one. Assuming I am still loving the brand as much as I do right now, I will be excited in 2 years to go and visit Irnes at Stone Mountain again for my next purchase. Special thanks also to Tamimi (and I hope I'm spelling that correctly) who walked me through the financing process. He was incredibly personable, genuine, and explained everything well. You've earned a loyal customer, and I look forward to working with you again!
Great buying experience .base of my credit loan apr% great. I had a trade in. I selected 2019 Black Jetta S full tank gas and detail.
I knew which car I wanted and was ready to buy but I was expecting the usual dealer run around. I was pleasantly surprised! Irnes Masic immediately brought the car I wanted around and did not try to sell me something I did not ask for. He was very knowledgeable about the model and took the time to go over the features prior to the test drive. He answered every question I had without hesitation. Kurt Mechling had the paper work ready in no time and it took us maybe 30 minutes to go over and sign off on the sale. All told, I was in and out in a couple of hours. The last new car I purchased (from a different dealership) took two days to close on. I would highly recommend Stone Mountain Volkswagen. I'm positive your experience will be as pleasant as mine. Great selection. Awesome staff.
Came in to VW after my car was totaled in accident. I was injured and in need of a new car ASAP. My experience was extremely pleasant and Irnes was so wonderful and accommodating! LOVE the car!
My husband and I buy cars all the time. In fact my husband was in the car sales business. This was by far the best experience yet. Zero pressure environment with exceptional customer service. Answered every question we had and made us feel great in our decision. Such a pleasure to work with them.
I had a car that no longer suited my needs, so I started looking online for a VW GTI. I used the True Car app and was almost immediately contacted by Irnes Masic. He was helpful without being pushy. After looking at the inventory of the Atlanta area, I realized that Stone Mountain VW had the most cars that fit my requirements and the lowest listed prices, so drove over to test drive some cars. Stone Mountain VW had the hard to find GTI SE with the Deep Teal Green exterior, Clark plaid interior, and DSG transmission. Irnes and I took a test drive. I was happy to find that he, too was a GTI enthusiast. Irnes was very knowledgeable about the GTI and all of the new features that have been added since my last (MK6) GTI, especially the technology. I am a 50 year old woman, and am sometimes stumped by new technology, but Irnes made learning the many new technology features of the GTI SE simple. The GTI SE was my 6th Volkswagen, so you could say that I am an enthusiast. It was so nice to have a salesperson who knew the car inside and out and thoroughly explained the features, so that when I left the dealership, I felt comfortable that I could find everything that I needed to safely drive home. Irnes in sales and Tamimi in finance worked hard to get me a price that I could afford, so that I could comfortably pay for the car that I really wanted. Tamimi thoroughly explained the financing and got me a rate that I was happy with. Irnes and Tamimi were both very friendly and helpful without pressuring me to buy. I have bought many cars in my lifetime, and I would say that this is the most pleasant car buying experience that I have ever had.
I just had the best car buying experience with the team at Stone Mountain VW! I found a car online and was contacted the next day by Lynda. I scheduled an appointment for 10:30am Saturday to see the car. I was promptly greeted and was shown the car that I was interested in. Irnes was our sales person and he was very personable and knowledgeable about the vehicle. I was out of thr dealership with the car I wanted by 12:30! I highly recommend the team there. No high pressure sales, just genuine folks with great service and respect for your time! It was worth the drive!
Irnes is terrific. Great experience start to finish. I’ve purchased 2 cars from them and would recommend them 100%. Honest, caring, no pressure from start to finish. Dealer owner present and involved. Love Stone Mountain VW and no I’m not related to anyone there👍
Irnes helped me make my car buying process as smooth and painless as possible. They were very friendly and up-front with all information in helping me select my new VW. Five Stars! Definitely will buy again from him soon !!
I recently had the pleasure of working with Irnes Masic on the purchase of my new 2018 Volkswagen GTI SE. I came to Stone Mountain Volkswagen already knowing the exact car I wanted to buy. I had two dealer stock numbers of the exact same model/trim/color/options in hand and Irnes brought both vehicles to me so I could compare them to pick the one that looked the cleanest. At no point did Irnes attempt to up-sell me into a higher trim model; he respected that I had made my choice and he sold me the exact car I wanted. The entire purchase process was seamless, and Irnes made me feel very comfortable and valued as a customer, never making me feel pressured or nervous (as some car purchase experiences sometimes feel). As a GTI enthusiast himself, Irnes and I connected on a good level. He was extremely professional and simultaneously personable. I could tell that he truly cares about his customers. Irnes contacted me a short time after the purchase of my new vehicle to ask how I was liking it. That was a very thoughtful touch. He reiterated that if I ever had any questions, needs, or issues regarding the vehicle that I should never hesitate to reach out to him. I write this review as I sit in Stone Mountain Volkswagen's service lounge, waiting for my 1,000 mile oil change. (I'm replacing the engine break-in period oil with fresh oil!) I reconnected with Irnes here, and it reminds me that he's a great guy and consummate professional in his field.
Irnes was incredibly helpful throughout the entire process. He was knowledgeable and gave me some great advice as a new GTI owner. He wasn't pushy in any way and just let me do my thing and ask questions. Finance experience was great too, everything was up front and honest. Tamimi made it all easy and to the point. Had great conversations with both the guys to pass the time. I couldn't have asked for a better experience as a first time buyer!
Don’t waste any of your own time and visit VW Stone Mountain FIRST!!! David Schlipp did everything he could to help me get a car and a deal I would be happy driving away with and every time I get in my new car I don’t have to feel any regrets about anything!!! Irnes was amazing and showed me everything I needed to know about how my new Tiguan works. Tamimi was very helpful at explaining all my expenses and offered a wonderful warranty.
This was one of the best car buying experience I have had in a long time. My sales guy was very nice and understanding with my family.
Hi , we found our salesman to be honest , well informed/ knowledgeable and extremely helpful ... he did his dead level best to get us the absolute best price and was true to his word.. no games, no pressure and we love our new Passat, we will most definitely buy from Dwight Harris Volkswagen again.
Our salesman was awesome and worked really hard to get us the vehicle we wanted at a price that was good for us!! St. Mt VW is a great place to shop! Customer Svc 👍👍
This was my second lease and after comparing prices with competitors, VW was able to beat all other offers! Irnes & Mohammad were amazing & they made the process feel effortless and very comfortable.
Super smooth process and stress free experience. Irnes was very professional and of great help. I'll definitely recommend Stone Mountain VW to friends and family.
This was the first brand new car I have ever decided to purchase and it was under pretty difficult circumstances considering I am pcs-ing to a new base in the states from Japan, but the deals through VW made this car too good to pass up. That being said, the guys over at Stone Mtn VW in GA made this purchase extremely easy for me and have worked around my personal circumstance and have coordinated between both myself and my dad for the planning of purchasing and picking up the vehicle. I really appreciate the great job they are doing over there and all of the effort they have put forth to make this purchase easier for me to make my transition back to the states more seamless. Thanks for the great service and all of y’alls help! I will definitely be back if I ever decide to upgrade to a newer Gti later on down the line.
Carlos and Irnes were super friends and knowledgeable. Mohammad in the finance office was great as well. My experience with VW Stone Mountain couldn't have been better.
My wife and I had a great experience purchasing our new car at Stone Mountain Volkswagen. The salespeople listened to our needs and didn't aggressively try to sell us.
I love VW @ stone mountain they helped so much to buy my first new car & irnes was awesome he explained everything about my new car & its new features !
We loved our car buying experience at Stone Mountain Volkswagen! Irnes was so nice, honest and helped us work out a deal. Definitely go ask for Irnes to help you find your next car!
Just bought a new VW GTI from Irnes Masic at Stone Mountain Volkswagen and I couldn't be more pleased. Irnes customer service and knowledge of the vehicles was impeccable and I appreciated his low pressure sales strategy. Financing through the dealership was easy and painless as well and I even got a great rate and price. Would highly recommend for anyone looking for a new VW.
Stone Mountain VW is fair, upfront and honest. They had no hidden add-ons. We shopped 3 or 4 other VW dealerships in the Atlanta area and Irnes and the staff at Stone Mountain VW were a wonderful to deal with! We drove drove from Cumming to get our new 2018 VW Tiguan from Irnes Masic!
Irnes and the team at Stone Mountain made this purchase easy and stress free. They even got us a better interest rate and lower payment than my own financial institution. Thank you !!
After years of using auto buying services and brokers in order to shield myself from interacting with dealerships, my experience last Friday indicated that this may no longer be necessary. Both Irnes and Tamimi were exceptionally friendly and helpful. Our negotiations were transparent and simple and led to an outcome that satisfied us all. Thanks guys! You earned my car servicing business as well. —Robert
The overall experience was excellent. My Sales Advisor, Irnes, was great! He made the experience great and very easy. It was a pleasure to work with him and the team at Stone Mountain VW! Mohammad made the financing experience great and very easy as well! He explained the financing terms very well and also explained the different service plans available well also.
Left me with a new car in no time at late hours. Couldn’t have asked for a better family man to sell a family man a car. Thx
Why? They listened to me, they were honest, and they respected my time. After getting quotes from 3 dealers on the phone and spending a half day in another, I called Stone Mountain VW. After a few minutes speaking to Irnes (Sales) and Tamimi (Finance) on the phone, I drove 25 minutes past two other VW dealers to get there. Rather than pitching features and functionality, they listened to my questions & concerns and nothing changed between the phone and when we showed up. I came in with my wife and two young kids. They moved us as quickly through the process as possible so we didn’t spend our Saturday in the dealership! We drove off in a new Jetta that was cleaned and gassed up while we were talking. Overall great experience!
What a great customer care! Irnes was super professional, fast and knowledgeable! I will definitely purchase another car from him! Thank you for your help Irnes Masic! Sylvia S.
I bought from Stone Mountain rather than my local dealer because they found me exactly what I wanted at a great price and even delivered it to me. It was fast and painless. I love my new car!
Irnes was so pleasant and friendly! I wasnt ready to purchase another new car so soon and by the time i left, he made me feel comfortable and excited about my 2018 Jetta. From initial inquiry to financing, the process was stress-free, speedy and pleasant. I would recommend him to anyone!
My experience at Stone Mountain Volkswagen with help from Irnes and other staff was esiest and most speedy process I’ve had to date. I would highly recommend this dealer to my friends.
I went in to Stone Mountain VW and was welcomed with a positive friendly attitude as soon as I walked in. Everyone I spoke to was extremely nice. Irnes was great to work with and I would highly recommend this dealership to anyone.
This is the second vehicle that my family has purchased from Irnes. Great experience as usual. Definitely recommend working with Irnes and Kurt. Also, highly recommend Stone Mtn VW in general both for purchasing a vehicle and their service department.
I bought my car from irnes and it was hands down the best buying experience ive had. Definitely recommend him and the dealership any day !!!
Deni was in constant contact with me from my initial inquiry through the time I took delivery of my certified 2016 Tiguan. When it comes to auto sales reps, Deni is "all that and a bag of chips."
I was advised by my bank that I was approved for financing for either a new or used vehicle and they sent me out to this dealership. It just so happens that I was planning on replacing my vehicle due to many recent issues that was going to cost more to fix than what it was worth and with it being a 2002, it had finally run it's course. These guys were awesome and made it a pleasant experience for me. For me a new vehicle was the best choice due to the warranty. Irnes took the information that I provided on what I was looking for and he pulled up in a VW Jetta and I left the lot with it! Thank you all so much.
Had a great experience purchasing my used Jetta. It was a very clean car at a really good price. The sales team was very patient with me and did not pressure at all. They answered all my questions about the car and gave me a very fair trade in. The actual sales paperwork was quick and very professional. Highly recommend this dealership and my sales associate Irnes Masic
What a pleasure it was working with Irnes and Mohammad. I've purchased many vehicles but this was by far my best car buying experience.
Irnes took his time with me and made sure that I was satisfied with the car that I choose, he was very friendly and very instinctive.
I have bought several new cars in my life time and I can say this was the most efficient, no hassle purchase I have ever done. My consultant Irnes Masic, know every feature and function on my Tourareg. This is the way new car buying should be. Brad
Irnes was so very helpful in finding and purchasing my first new car! Great customer service and helped me find the best deal. Also did a great job explaining the process and showing me around my new car!
Great customer service! Irnes was a pleasant surprise-not the typical stereo type sales person-not pushy with the sale, very knowledgeable and patient with my questions. I will recommend dealership to friends/family and will consider for future purchases.
Irnes was great to work with. Low pressure, answered all my questions, and got me in and out of the store in less than 2 hours. Couldn't ask for more. Would definitely buy from SMVW again.
Irnes was helpful, knowledable and expedient in my purchase. He greeted me with a smile and it never left his face the entire process. I will definitely recommend Irnes and Stone Mountain Volkswagon to my friends!
I came in to look at a certain vehicle and after reviewing it I was only somewhat happy. The seller suggested the GLI Jetta and I was almost blown away with the features and test drive. The seller Irnes went over everything about the car to give me the best deal. It is one of the best experiences I've had buying a car.
Irnes is the best, he has a lot of patience and works really hard to make the best deal. Lynda responded quickly our emails and phone calls which convince us to go to that dealership in the first place. Kurt's was clear and to the point, also considerate with our sons.
Irnes was awesome. Took great care of us. Offered us water and coffee. Brought out the car we came to see, took us out on the test drive, and helped us get the car we came to purchase.
Fast and wasy. This is the second car I have purchased from Irnes. He is very knowledgeable and professional. Always a pleasurable experience. I have enjoyed the car so far.
Irnes was great to work with, and I enjoyed the whole experience. I called back with questions after the sale, and he answered all of my questions.
My experience was truly wonderful , Irnes helped me from the moment I stepped foot in there. He made sure we loved everything about Volkswagen. Also, he went out of his way to make sure I knew the great purchase I was making, along with understanding everything about the car.
This was my first time getting a brand new car from a dealer. Stone Mountain VW is an extremely comfortable and friendly environment to be in and work on a deal. Previously I used to the think this whole process would have been more stressful. However, Irnes and all the staff involved in helping me get my new car have been very kind and helpful. If you have trouble deciding, Irnes will quickly find out what type of car would fit your needs. He's awesome and I'd definitely recommend my friends to go see him in case they need a car. ( I was referred to him by a friend as well.)
Irnes Masic was a pleasure to work with. The staff was friendly and helpful from the beginning to the end. Glad we came here. Excited to be part of the Volkswagen family now.
This was mine and my husband's 1st time buying a car and it was such a great experience! Irnes was very friendly and accommodating as we looked at multiple cars. He told us all about the pros, and more importantly, the cons so that we were fully informed. From the moment we picked the car until our payment was completed couldn't have lasted more than 30 minutes! Irnes is definitely our go to car salesman now! He's the best!
I went in to see (Irnes Masic) at Volkswagon, the Stone Mountain Hwy location and He was awesome, They have Amazing Deals, Great Customer Cervice and He hit every angle; walking us into the perfect fit for our needs and lifestyle for the right price, You have to go meet him, Tell him Tekeyda said hey; you won't regret it. So hurry now! Go, check it out!!!!!! P.S. The process was complete in no time
Irnes contacted me about an online inquiry, I went in after work, and he had everything ready for me. I really appreciated the no hassle, quick and Friendly service I recieved.
Irenes and Sung were great, very helpful and patient with my needs and wants! I appreciate all of their help, kept everything very professional and fun! Really made my experience less stressful.
Life changes and cars follow you to fit your life style needs. This is the lesson I learnt, again, when I needed to upgrade my daily driver 2016 Jetta to fit my third son for the evening commute. Thanks to VW Stone Mountain I found the needed upgrade with a new 2018 Tiguan. Irnes & David rolled the figures and we found a deal we all agreed on. Purchasing a new car should be as smooth as your new ride. Thank you to the whole team at VW Stone Mountain who made this new experience as satisfying as my wife was when I came back home.
Great car buying experience, knowledgeable staff, and great sales rep. Overall car buying experience was easy. Would definitely purchase my next VW from this dealership.
Irnes was amazingingly easy to work with. He was informative and helpful with learning the ins and outs of the new car. Stone Mountain VW has an amazing staff and I would recommend them and especially Irnes to assist you in buying your next car.
Irnes was extremely helpful, polite, and interested in making sure I got what I needed. He let d2l test drive twice and helped me get a great deal. Best experience ever
Getting a new car was not in my plan but after speaking with Jack and Irnes, they were wonderful and helpful explaining things to me.
The team at Stone Mountaim VW went out of their way to get the exact car that I wanted since it was not available at their lot. And they also gave me a great deal!
After being burned by a few dealerships lately, coming to this dealership has been absolutely amazing. Our salesman Irnes Masic was super friendly. He knew all about the vehicle and could tell that he was enthusiastic about it. The staff kept apologizing for how long the wait was even though this was one of the shortest times I spent purchasing a vehicle. I would definitely recommend this dealership to my friends and family.
It was a pleasure to work with Irnes. He was courteous and professional. The dealership is fortunate to have employees like Irnes. Keep up the good work.
My wife and I had a very positive experience with Irnes Masic at Stone Mountain Volkswagen.Youcould easily tell Irnes was professional, knowledgeable, and passionate about Volkswagens. He competently answered all of our questions and was also able to offer advanced technical advice about the car.
My sells person was extremely nice and helpful and he got me in the car that I wanted, and made it so I could stay within my budget. I would recommend Irnes to anyone that is looking to get a new car.
My salesman, Irnes Masic, patiently showed me a Passat and a couple of Jettas. Irnes possesses good product knowledge. He took me for a test drive in the 5-speed black Jetta equipped with 16 inch split 5 spoke Atlanta alloy wheels, monster mats, and a roadside emergency kit. I'm sure he could tell how much I really liked this car. Needless to say, I drove it home that day! This car is gorgeous, handles great, fast, AND stellar MPG!
This was the easiest transaction of any car I've ever purchased. I love the car. Everyone I dealt with at this dealership was friendly and super helpful
Mr. Masic did an excellent job working with me! I recommend for anyone visiting this dealership to seek his assistance in finding their VW vehicle!
Had a great experience getting my new vehicle at Stone Mountain Volkswagen, they have a great sales team which wasn't pushy at all. Special thanks to my Sales Consultant Irnes Masic for helping me into my new vehicle!
Went to purchase a car for my wife and it was top notch service. Outstanding customer service from beginning to end. From my initial phone call to the signing of the paper work it was outstanding service. Multiple people involved in sale just to help in making the transaction go as quickly and smoothly as possible. Easily the best buying experience I’ve ever had buying a car. Will definitely purchase from again in the future.
I bought a 2014 CPO from this dealership in July. So far, I have had it back 8 times. The first 3, for minor things like keys not working, bumper not aligned, radio clicking. The last 5 times were for a serious hard shift in the transmission. They claimed the transmission has burnt fluid and will need to be replaced. Now they have refused to help me. Only had the car 2 months. Is it a bad car or a BAD DEALERSHIP? I think a good dealership would take care of their customers. Not a good dealership at all. Don't buy here.
Irnes was very helpful with making purchasing this car possible! I had a very pleasant experience and recommend Irnes and the Volkswagen dealership in Stone Mountain!
I am an out of state buyer, and I flew in to pick up my new car from Stone Mountain VW. First of all, these folks say what they mean and mean what they say. There was no attempt to trick or hide anything from me. Every last thing was as I expected... Even the things that I had not thought of in advance. They were completely prepared for me. From arranging pickup at the airport, to fully educating me on the car, to anticipating what I would need on a long drive home. All of the paperwork was in order and as expected. And this was not because I overpaid for the car. I searched nationwide, contacted more than a dozen dealers. Stone Mountain VW saved me thousands and thousands of dollars over purchasing locally. I highly recommend doing business with Stone Mountain VW. I guarantee you will not be disappointed.
I recently purchased a VW from the Stone Mountain Volkswagen dealership. Each employee that was part of the buying experience was very friendly and knowledgeable. Terrific experience!
What a fantastic experience! My new Volkswagen Golf GTI is my first new car and from the moment I walked through the door I unexpectedly had fun. Thank you so much for the time and patience.
I had been looking at the Jetta and asked my neighbir if she was happy with hers (she is). She also told me she got a great deal at Stone Mounrain VW. I checked on line and sure enough their prices were most competive. She also told me the dealership will provide a loaner car when your car is being serviced - and they bring the loaner car to you. The sales staff was very helpful and professional. Very impressed with this dealer. Great car buying experience.
We saw the Infiniti convertible online and made the 75 mile drive to Stone Mountain Volkswagen. We had talked to Jean on the phone but he was busy when we arrived. He immediately sent Irnes Masic out to serve us. We couldn't have asked for better service. He was knowledgeable, friendly and most accommodating. When it came to closing the deal, there was a pretty big gap between our numbers. However, Irnes and the sales manager David Schilpp worked with us. Our negotiations were professional and without pressure. Never once did we feel like we were being talked down to or tried to made to feel as we were ignorant- which happens at many dealerships. We paid cash so Kurt Mechling in the F&I office got us ready to roll in a matter of minutes. I don't know the young man's name who detailed our car but it was shined up and spotless when we pulled off the lot. I've bought many cars over my 57 years and this ranks as one of the best experiences I've ever had purchasing a vechicle. Great car, great price, great people. Can't ask for more in a dealership.
Had an amazing experience at Stone Mountain VW. Pricing of all the cars seem very fair and possibly the best in the area. Irnez Masic helped both my aunt and I buy our new cars, and he made the experience go very smoothly. Very informative about each car and had an answer to all of our questions. Will definitely do business here and with Irnez again in the future.
This could not have been a more positive experience. I live about 4 hours away in middle Tennessee. I knew what I wanted, and started the process over the phone with Irnes Masic late in the afternoon. His service was superior. The price for the car was as listed on Cars.com. No surprises like adding in dealer fees or destination/freight charges, unlike some other dealers who list great low prices on Cars.com, only to add those charges back into the final price. Irnes held the car for me just to make sure it wouldn’t sell, but never pressured me into anything. We drove 4-hours to get there on Saturday and everything was ready. Kurt Mechling in finance was great. He went over possible warranty add-ons, but absolutely NO pressure to purchase. I would definitely suffer through Atlanta traffic to go back to this dealership. Outstandin price, friendly and honest employees. If you are in the market for a VW, even if you are hours away, I would recommend Stone Mountain Volkswagen to anyone. They made this a painless, enjoyable experience.
One week ago I came in to purchase a car, unknowing that someone was already there there closing a deal for it. Six days later the same model came in with top notch trim and Irnes said he immediately (Thought of Me) and gave me a call. Next day I'm the new owner of the car I spent two months searching for! Thank you so much Irnes, I'll be sending all my friends and family your way.
Had a great experience went in to just see cars and got offered a great deal with a car that we fell in love with if anybody is looking for a good car this is the place to go to
I am very pleased to have done business with Stone Mountain Volkswagen. Irnes did an excellent job making me feel like a valued customer and was very professional throughout the whole process. We completed the sale late at night and he went out to assist with the detailing to get me out the door quicker and helped set up the bluetooth audio before leaving. Very very happy customer.
I would recommend this dealership to anyone in the market to buy a car. The customer service is A++. My sales rep, Ines is exceptional. He listened to what I was looking for, was sensitive to my budget, and went the extra mile to educate me on all the features and options for several vehicles I was considering. He was patient and made sure I got exactly what I was looking for. Best car buying experience I have had so far. Dealership is clean, all employees were helpful and friendly. The car was detailed immaculately before I left the lot.
I looked for a new vehicle at a number of dealers and decided on Stone Mountain Volkswagen because the salesman was very knowledgeable, friendly and wanted to make sure I was satisfied with my choice of vehicle .
Stone Mountain volkeswagen is an awesome place to purchase a vehicle. Every representative was friendly and knowledgeable in the entire purchase of my Atlas. I would recommend anyone to this location. To name a few staff members includes Irnest, Joseph, and Tamimi
My experience at Stone Mountain, specifically with Irnes was efficient, respectful, and HONEST! The dealership did so much leg work which made my time there effortless and speedy - I felt well taken care of. The customer service is out of this world..They even drove my wife's car to our home and picked up her old car!! Who does that?!?!?!? Thank you for a car buying experience that sets a new standard.
I've said it before but I'll say it again, Irnes Masic is a superhero, he really worked hard to accomadate what I needed in buying a car and I ended up getting the best deal I've ever gotten for a car, 10/10 would go there again!
Irnes is a great sales person he understood all of my needs and he tried so hard to satisfy my needs. He was there with me to the end and he walked me out to the car and then he was still there showing me and my daughter how to operate my car and the different features of the car. I would recommend him and this dealership to everyone I know. It was a great experience
If you're looking to have a pleasant buying experience without the hassle, then definitely check out Stone Mountain VW. The salesman was great and so was the finance manager. It was Definitely noticeable that customer service was their priority. Very Clean Dealership and a variety of styles and colors to choose based on your accommodations. Best delearship to buy a Volkswagen!
I purchased a 2017 Passat from SMVW after a search for a good fit for my family and for work travel. I had a great experience from start to finish. Dealership exudes customer service in a low pressure environment. I would recommend that you start your search at SMVW.
My previous car was giving me problems and other dealerships were basically telling me I had no chance! I'm glad I was referred here because I had no more hope until I was told that I was approved for a new car!!! Thank youuuu....words can't explain how happy I am to start over and not have to worry about fixing on a car all the time. Highly recommended. My advice to anyone reading this is to not give up and don't listen to people telling you you can't because you can! The process isn't difficult nor long. Thanks Irnes, I'm glad I was referred to you.
Irenes was so patient with us as we investigated the options available for the Alltrak SE and SEL. His knowledge of the cars was helpful, and he answered all our questions and concerns. The usual hassle and game playing we expected just doesn't exist at this dealership. I highly recommend Irnes and the Stone Mountain VW dealership if you are in the market for a new or used VW!
Why is Irnes awesome? He is patient and a knowledgeable salesman who works hard for you. He is diligent in learning what is important to the buyer and then he sets out to provide you options so you can make an informed decision. The last time I went through the car buying experience was in 1997. Irnes made my recent purchase of a 2016 Passat SE enjoyable with no stress from the dealership. I was on the fence about buying new or certified pre-owned. My decision took about a month before I moved forward. Irnes didn't harass me during this time. He waited until I was ready. I'm a Honda & Toyota car buyer. My wife told me about her Jetta experience & said I might like VW. It's obvious with my recent purchase she was right! If you want a hassle free, no stress, value for your money, car buying experience, then please see Irnes @ Stone Mountain VW! He's your guy and he is much more than a salesman...he really LOVES what he does and is very humble & hardworking! Thank you Irnes! I love my car 😊!
I am very thankful and grateful for the time and effort that Sung and Irnes put into making sure that I received the car that I wanted. I believe good things happen to those who wait. Stone Mountain Volkswagen family made it possible for me to drive off the car lot with my 2017 Passat
We got a new car from Stone Mountain VW back in May and it was quick and easy. Before we went in we called to get pricing and spoke with Sung Hong he told us to come in and that they would beat anyone else's pricing...that's exactly what they did. Met with Irnes Masic when we arrived and he found us a car within minutes. Process was fast and easy! Best pricing! Will definitely be going back when our lease is up! Thanks Irnes!