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Lori Smith

Lori Smith

Volkswagen Elite Certified Sales Consultant

Certified
16 Reviews
View Bio
Sung Hong

Sung Hong

Volkswagen Elite Certified Sales Consultant

Certified
188 Reviews
View Bio
Irnes Masic

Irnes Masic

Volkswagen Elite Certified Sales Consultant

Certified
169 Reviews
View Bio
View All Specialists
Lori Smith

Lori Smith

Volkswagen Elite Certified Sales Consultant

Certified

5 | 16 Reviews
Sung Hong

Sung Hong

Volkswagen Elite Certified Sales Consultant

Certified

5 | 188 Reviews
Irnes Masic

Irnes Masic

Volkswagen Elite Certified Sales Consultant

Certified

5 | 169 Reviews
Carlos Miranda

Carlos Miranda

Volkswagen Elite Certified Sales Consultant

Certified

5 | 88 Reviews
Mouhammadou Khouma

Mouhammadou Khouma

Volkswagen Certified Sales Consultant

Certified

5 | 15 Reviews
Victor Brown

Victor Brown

Volkswagen Elite Certified Sales Consultant

Certified

5 | 53 Reviews
Deni Hodzic

Deni Hodzic

Volkswagen Elite Certified Sales Consultant

Certified

4.9 | 178 Reviews
Tony McCord

Tony McCord

Volkswagen Elite Certified Sales Consultant

Certified

4.8 | 36 Reviews
Miguel Lucero

Miguel Lucero

Volkswagen Elite Certified Sales Consultant


5 | 41 Reviews
Lynda Ward

Lynda Ward

Business Development


4.8 | 36 Reviews
Christopher Desir

Christopher Desir

Volkswagen Certified Sales Consultant

N/A | 3 Reviews
Shelby Krug

Shelby Krug

Volkswagen Certified Sales Consultant

N/A | 3 Reviews
Lori Smith

Lori Smith

Volkswagen Elite Certified Sales Consultant

16 Reviews
Certified
Contact Me
Dealership Experience 3 months
Industry Experience 3 years 10 months
I have lived in the Atlanta Metro of almost 30 years originally from Ohio and still a #1 fan of "THE" Ohio State University. I take pride in listening to my clients needs and finding the perfect VW that fits that.
Recent Reviews

May 25, 2019

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Great car! Great price! Great service!

Lori was fantastic to work with. She was able to find the perfect vehicle for me. She was knowledgeable and understood exactly what I needed in an SUV.

May 24, 2019

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Awesome dealership

Second time using this dealership. Great experience both times. We drive almost 2 hours and past multiple closer dealers to buy here! Amazing service from start to finish.

May 20, 2019

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Lori was great!

Lori was very patient and knowledgeable! Lori took the time I needed to make an educated decision. I recommend Lori for your new car purchase!

May 20, 2019

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EXCELLENCE SUPERSEDED!!!

I did my online homework prior to contacting Stone Mountain VW and having the good fortune to connect with Ms. Lori Smith... From the first few words til the end of our conversation Lori made me feel comfortable like an old soft shoe! Lori listened to my specific desires prior to trying to sale me any vehicle... I had some questions and concerns which Lori wanted the opportunity of further consultation, committing to return a call ASAP... Lori promptly return my call with "all" information requested and more! When I arrived Lori met me on my way in the door by remembering the car I drove... The purchase of my upgrade from a Jetta to a Passatt was smooth as silk! Finance manager Jaren Campbell was extremely professional, courteous and personable making the paper work signing just seem the routine thing to do with ease! My highest regards to Ms. Lori Smith, Mr. Jaren Campbell and the entire Stone Mountain VW team for their well deserved consistent 5 star business ratings... I drove 22 miles on way and will never look back with anything except ongoing praise to all for a job of EXCELLENCE SUPERSEDED! Respectfully: Alton K. Edwards

May 14, 2019

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Lori is the best!

Lori was nothing but helpful, kind, and welcoming during the process of taking home my 2019 Jetta. She made sure to go over all the features and aspects of my new vehicle, as well as answering any questions I had throughly. I have purchased multiple vehicles, and never had a good experience until I came here. You’re the best Lori, thanks again!

May 06, 2019

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Did my homework

I knew the car I wanted and looked extensively throughout the Atlanta area for the best purchase options. I decided on Stone Mountain Volkswagen knowing they had an excellent reputation, AND they had the most inventory to choose from in my price point. Lori was extremely patient and thorough during negotiations, and I felt always that she had my best interests in mind as it related to my budget and 'wish list'. I LOVE my 'new" (2016)Tiguan, and will come back for the newer model at some point in the future. I have driven Toyota Highlanders since 2000, and never, ever thought I would switch to a different model. So glad I did--simply great car all around.

May 02, 2019

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Great experience

We had a great experience at this dealership. Carlos and Lori were excellent and not pushy at all. I would highly recommend them. The finance manager was also excellent.

May 01, 2019

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Painless

The COMPLETE process to trade in my previous VW and purchase my new VW was beyond painless & even enjoyable. Lori made sure that she listened to my vehicle and finance wants and made them a reality without being the “pushy salesperson”. Everyone on the Stone Mountain VW team was exceptional!!!

Apr 30, 2019

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Great Service, Speedy Transaction!

We had such a great experience at Stone Mountain Volkwagen! Lori and Deni were our sales associates and they did an awesome job with making the process a simple and stress-free experience. Great dealership!

Apr 30, 2019

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It was amazing

My Saleslady Lori Smith provided me with exactly what I was looking for. There were no hidden fees. I received all incentives that she could provide me with. I will definitely be advertising Volkswagen of Stone Mountain to family and friends. I'm already planning on getting my next new vehicle from there in a few years

Apr 26, 2019

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Great customer service

I would recommend stone mountain volkswagen for it's great customer service. All staff from help desk through sales and finance made purchasing the vehicle I wanted very smooth. Also, this dealership had a robust inventory of vehicle models and styles.

Apr 20, 2019

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Awesome

Lori was on point took her time to demonstrate the options of the vehicle and guided me though all the paperwork. Mohammad was very guick with the financial paperwork . When I walked into his office he had all the paperwork ready so it was a very quick process.

Apr 18, 2019

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Customer care

AwesomeCustomer care The sales staff and management took good care of me and focused on my needs not there is I would definitely recommend them and come back for a new car and four years

Apr 05, 2019

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Excellent Experience

Lori Smith was professional, knowledgeable and patient throughout the buying experience. She always went the extra mile to ensure that every part of the purchasing process went smoothly!

Apr 04, 2019

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Quick and simple

As soon as I walked in, I was greeted by a sales representative and treated with respect. Lori was patient, understanding, detailed, fast, and extremely considerate of what I wanted and needed out of a vehicle and my leasing options. I wasn't planning on signing a deal that day, but how could I not under such circumstances? I would recommend this dealership and Lori to anyone that asks.

Mar 19, 2019

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We love our VW Atlas!

Lori was so patient and listened to all of our needs. She took her time and got us an amazing deal on our 2019 VW Atlas. This by far was the best dealership experience. I’ve never had such a quick vehicle purchase experience ever. Our Finance Manager Mohammad was also amazing. He took his time and made us feel comfortable and explained everything in such detail. If and when we are ready to upgrade we will be back. Customer for life!

Sung Hong

Sung Hong

Volkswagen Elite Certified Sales Consultant

188 Reviews
Certified
Contact Me
Dealership Experience 3 years 7 months
Recent Reviews

May 25, 2019

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Sung - Professional, trustworthy and highly knowledgeable

The first time I ever purchased a car without being stressed completely out. I love my car and the entire experience was haggle-free! Thank you, Sung.

May 14, 2019

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Great

Awesome dealership! Everyone was really friendly and Sung was great. He was very Informational, funny, and easy to talk to. Overall had an outstanding experience and 10/10 would recommend.

May 06, 2019

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New Tiguan

It Was an easy experience to buy my car. Was in and out in a reasonable amount of time. Love the new car. Thank you

May 03, 2019

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In and out in no time...

I came with a car in mind, test drove it, worked out the paperwork and financing, and I was on my way in no time...

May 01, 2019

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Painless

The COMPLETE process to trade in my previous VW and purchase my new VW was beyond painless & even enjoyable. Lori made sure that she listened to my vehicle and finance wants and made them a reality without being the “pushy salesperson”. Everyone on the Stone Mountain VW team was exceptional!!!

Apr 30, 2019

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I went to check my Jetta

I was there to check my Jetta, chris ( guy from service center) was remembered my name! I felt so thankful and happy!! And he explained everything nice! And sales man name Hong he always fantastic!! I will get another car from Hong soon~~~ Thank you again!!

Apr 28, 2019

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Make a customer, not a sale...

Really great customer service with a "can do" attitude. This was a spur of the moment purchase, however I did not feel pressured into buying. The communication was great and they kept me in the loop at every step.

Apr 25, 2019

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It was good

The sales person did his best so that I can decide to buy a vehicle Well explained and customer care was good I had good experience with Mr. Hong

Apr 24, 2019

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A Very Satisfied Customer!

I had a very great experience at the Stone Mountain Volkswagen dealership. Sung is an expert sales man! He also has a very sincere spin as he gets you ready to get a car. He gives you options that suits your need. He has an excellent attitude and very confident and helpful. I will recommend him to anyone looking for car at Volkswagen dealership Stone Mountain. Sung Hong is the one you really want to talk to! Thanks a lot!

Apr 18, 2019

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Customer care

AwesomeCustomer care The sales staff and management took good care of me and focused on my needs not there is I would definitely recommend them and come back for a new car and four years

Apr 09, 2019

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They where great to work with, stress free.

Was a great experience. First time buying, thru where so helpful, nice and took great care of me. I would so recommend them to my friends.

Apr 06, 2019

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Trading in lease

Sung Hong was super knowledgeable and friendly to work with. Very straight forward and low stress, he even taught me Korean words while we waited :)

Mar 22, 2019

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Questions about cars warranty and

warranty. Crews take care of every customers include me very kindly. I got service my vehicle and very satisfied.Will recommend to all friends Thanks VW.

Mar 22, 2019

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Amazing service!!

I went in unsure if I was going to purchase but with the addition of 2 babies in the family, space was running out! Met with Sung Hong who immediately asked what I was looking for and what was my price range!! He immediately got me in a beautiful Atlas that met all my requirements and then some!! I was out the door in a couple of hours!! Amazing service and he is an amazing salesman!! Would not hesitate to buy here!

Mar 01, 2019

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Greatfull

Thanks sung Hong for everything I was excellent at customer service and all. Thank Volkswagen for stone mountain for my brand new car. Greatfull for everything

Mar 01, 2019

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Greatfull

Thanks guys for everything you have done for me and my family to give us a new cars for us.Greatfull for everything and exciting to use the car

Feb 25, 2019

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Leased my first car solo

Sung was a great help in making my first solo leasing experience easy. I came to him at VW because of my family’s experiences leasing with him in the past. I will recommend Sung at VW to friends and will come back to lease from him when my lease is up.

Feb 23, 2019

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I would drive 2hours again to buy from Sung

After having a awful experience with Jeff Smith Volkswagen of Warner Robins, GA my husband and I drove 2 hours to Stone Mountain and got the best service ever. Sung Hong & Irnes Masic were hands down profession, polite, respectful, informative, courteous, straight forward and fun. We walked out with a smile and a new relationship with the sales team & this dealership. No wonder they are # 1. Mohammad Al-Tamimi from finance took 10-15 minutes and had everything ready for us. He explained each detail with such patients and knowledge. Each personal from this place was very informative and friendly. Highly recommended

Feb 20, 2019

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Good Servies

"GREAT EXPERIENCE !!!" I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, candor and occasional humor made the whole process worthwhile. Kurt Mechiling (finance) was also awesome , took time to break everything down. I will definitely go back there again

Feb 18, 2019

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GREAT EXPERIENCE !!!

I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, candor and occasional humor made the whole process worthwhile. Kurt Mechiling (finance) was also awesome , took time to break everything down. I will definitely go back there again

Feb 13, 2019

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Nice car with nice dealer

Surely I cannot avoid to recommend this dealership and dealer Mr. Hong to my neighbors. This place is so comfortable and friendly. And Mr. Hong is one of the best dealer that I have ever met.

Feb 06, 2019

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Exactly as we heard about

We had heard that VW SM has great deals. We had a happy and smooth experience. In and out (well for delearship times it was basically in and out). We knew what we wanted, so that helped. We didn’t even have to see the manager, worked with Sung the whole time, he was great. VW SM beat the competition hands down. And we shopped all over Atlanta for about 8months! We were flexible.

Jan 16, 2019

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2018 GLI purchase

Smoothest car purchase I have ever had, friendly staff, smooth operations, and team environment. I saw the car on AutoTrader, found it on the lot, test drove, loved the car and purchased! PROUD new member of the VW family!

Jan 10, 2019

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Excellent service

I came in for a multipoint inspection and was in and out within an hour. Excellent service all the way around. Kudos to the service department

Jan 07, 2019

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It was good. I will go back for business.

It was friendly and easy. The first dealership, i didn't spend long hours i will recommend others to buy cars at Volkswagen. Keep on the good work . God bless you all.

Jan 02, 2019

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I highly recomend this place

Honest salesman that i know of. Thank you for your fantastic service. I’mvery satisfied with my purchase. I will definitely recommend this place and sales person to my friends.

Dec 23, 2018

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Mr. Hong

Mr. Hong is an excellent salesman and and extremely friendly!!! Highly recommended 👍😍 Excellent customer service and made me very very comfortable and answered all my questions!! Loved to come back to him again!!

Dec 23, 2018

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Outstanding

Easy buying experience with Mr. Hong, this was our second vehicles to purchase from him and we would like to come back to him next time

Dec 10, 2018

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Great, easy experience

I had a great experience at this dealership! I’ve been to a lot of dealerships in the past, and this was my best experience yet! Mr, Sung Hong was super helpful, friendly and knowledgeable! Made car buying a breeze. He worked with my budget and got me the exact car I was looking for! Highly recommend.

Dec 02, 2018

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Everybody is very helpful no complaints .

First time car buyer everybody was very friendly and very helpful definitely will be buying another car in the future and would recommend anybody to this dealer.

Nov 29, 2018

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100% satisfied

Salesperson, Sung Hong, was curious, professional and very knowledgeable about the vehicle. Sold me a car for the price that they have advertised and no hidden fees.

Nov 27, 2018

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Excellent

I purchased my golf, working with Sung and Mohammad. Both of them were super friendly, patient, and informative throughout the whole processes. Thank you all again.

Nov 21, 2018

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Above and beyond

Sung was an exceptional salesman. The whole process was stress free and comfortable, it took a little under 2 hours from appraising my trade in to me signing the contract on my new Jetta. I'd recommend these guys over any other dealership out Duluth.

Nov 15, 2018

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Sung Hong is great

Mr Hong was great. Go see him because he really cares about getting you the best possible deal on your vehicle. He got me the exact deal I wanted on the exact vehicle I wanted.

Nov 02, 2018

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1st timer lease treated like family

I wasn't sure if a lease was right for me, but Sung Hung was careful to explain everything to me and get to the necessities quickly which I appreciated. He was a straight shooter that I trusted, same with the financing department. I hope we enjoy our new Atlas, it's pretty awesome!

Oct 27, 2018

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Great Service

I was helped by Mr. Sung Hong and it was a very pleasant experience. Great knowledge on the cars, in my case a 2019 VW Jetta.

Oct 26, 2018

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They work with you, and they're very professional and nice.

I've never seen a team of people so dedicated to helping a customer get exactly what they want. If they can achieve it, they will do it. I really valued their service.

Oct 06, 2018

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great!!

It was very nice experience. The dealer, Sung Hong was very professional in car sales. I was pleased to talk and deal with him and he answered all the questions I had.

Oct 01, 2018

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Vey good service

I purchased my first car in my life. My dealer was so kind and helpful for searching adapted car for me. I really recommend this dealer to my friends.

Sep 29, 2018

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I had an amazing experience !!!

My sales person sung Hong went about and beyond taking care of my needs at the dealership ! As my credit had dropped dramatically and I was in urgent need to a new car, because my 2017 Jetta got totaled, he did more than I ever imagined he could do to get me a new car! I am very happy with the car and the service I had! Would definitely recommend him !!!! And the manager was wonderful too ! Unfortunately I forgot his name!!! I love Stone Mountain VW !!!

Sep 18, 2018

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Good service and nice car condition

I bought a 2016 Passat SE at a very good price. The car's condition is just like the new car. It is certified, so I don't have to worry the car malfunction until I graduate at college. The people there are very friendly and kind. Deni is very nice. He tried to get me a good deal. This purchase is very good. I am completely satisfied with this deal. They washed the car and did many inspections and repairs before selling to you, and also they fill the gas tank which is also very thoughtful for you. I would recommend other friends to buy cars here.

Sep 10, 2018

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Atlas Supreme

Excellent experience and love my new Atlas. Sung was great. He was very knowledgeable about the car and made the buying experience as good as it could be. The entire process took a long time but I believe that is the nature of the beast and not a reflection of Sung or the dealership.

Sep 08, 2018

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Very good and friendly

Sung hong was a very friendly and kind dealer. It only took us a small time to decide on the car. We would definitely recommend!

Sep 08, 2018

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Awesome experience.

Have just bought our 4th VW from this dealership. Always an awesome experience. Sung was friendly, professional and knowledgeable. Kurt was also friendly, professional and quick but without lacking in his explanation of the paperwork. We’ll be back!

Sep 03, 2018

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Super

Everything was great. From the beginning to the end. Special Thanks to Sung Hong and Mohammad Al-Tamimi for this experience. We will come back for the next car

Sep 01, 2018

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Sung Hong is top notch

There is always some amount of dread when walking into a car dealership to buy a car. Today was no exception. But after meeting and talking to Sung Hong, my worries were alleviated. Sung made the process effortless and was extremely easy to talk to. He was friendly, personable, and sported a great sense of humor. We were in and out with absolutely zero problems. I would absolutely deal with this location again.

Aug 18, 2018

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Best experience I ever had.

He had a best knowledge about and explain cars he sell, very polite all through our we were there that makes everything go smooth at time of sale.

Aug 06, 2018

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Constantly checked up on me, great communication.

I gave Sung Hung a 5 star rating because he was very friendly. I had an accident and he was very helpful. He got me the best deal he could. He was very knowledgeable about the three model Passat. I had to wait until some of my legal matters came thru and he checked on me weekly because it took longer than I expected. I could not have asked for a better salesman. Thank you so much Sung and I would definitely recommend this dealership and you as a salesman.

Jul 31, 2018

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Nice place

Stone Mountain VW is the best dealer shop I've ever had. it was very comfortable time with Sung Hong. he is very professional and friendly.

Jul 30, 2018

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Very Kind and professional.

I have enjoyed during process to purchase vehicle. Hong the seller is very professional and very kind. His suggestion was really helpful. I will recommand Hong if anyone I know consider purchase VW.

Jul 23, 2018

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Excellent Service

Sung Hong provided exceptional service. He even assisted me in taking my rental car back. This is my second time purchasing a vehicle from this dealership and I my experience was even better than the first time. Sung Hong is a funny cool dude!

Jul 21, 2018

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Great service

Kept their promises. Sung was a pleasure to work with. Great car, great price, very transparent. Drove five hours and no surprises. Song was very knowledgeable about the car. Finance manager was very fast and helpful.

Jul 19, 2018

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Great service, helpful, excellent—Well done, Sung Hong!

I have done business with Stone Mountain Volkswagen for years because of their great service. Recently, I purchased a vehicle and salesman Sung Hong made the experience very pleasant. He was informative, patient, and gracious. He answered my questions and accommodated my requests. Mr. Al-Tamimi, the finance manager, was also very nice to work with. Even employees not directly involved with the sale were friendly and helpful. I will certainly continue to do business with this company.

Jul 11, 2018

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Great experience

It was great working with Sung Hong. He did his level best to come up with best deal we could possibly get. I would recommend this guy if anyone looking to buy a car.

Jul 09, 2018

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Thank's for Sung Hong's help.

I always satisfaction for Sung Hong's help. He is very kindness person. I think, Stone mountain VW is my favorite spot in GA. Appreciate for all member's help and kindness.

Jul 07, 2018

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Excellent experience !!!

Mr.Sung Hong was very pleasant to deal with! He got us in and out and had everything ready when we got there! We will definitely be back !

Jul 03, 2018

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Best team service and knowledgable salesman

Great service of sales man and fantastic team work. I'm very satisfied and many thanks to Stone Mountain V.W dealer. Thank You all

Jun 09, 2018

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Experience

Mr. Hong was extremely nice, funny, and very helpful. Excellent customer service. He answered all questions and was able to provide me with the vehicle I was dreaming for. Keep up the great work !

May 27, 2018

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Great price!

Got a great deal from this dealership! Salesman was very friendly and tried to get me the best price for my new car! I will definitely do business again!

May 18, 2018

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VW GTI

The process to purchase my 2018 GTI was easy and fast. Sung explained everything well and worked a great deal for me. Would definitely recommend this dealership and Sung

May 09, 2018

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Easy in and out

My sales rep was very honest and approachable. Sung did a great job and always kept me in the loop. I can see why he has been number 1 several times with y'all. 5 out 5, would buy again from him! Kurt made the entire finance process a piece of cake, was the fastest part of the day!

Apr 30, 2018

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Experience

Great experience at Stone Mountain Volkswagen. They worked with me to get the right deal for the car I wanted. The process was simple and quick. Would definitely recommended them to anyone looking.

Apr 22, 2018

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Awesome

The service was great. Especially Sung Hong who was very patient with us and showed us exactly what we wanted and wasn’t trying to sell us something we didn’t want or need.

Apr 19, 2018

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Fantastic experience

Everything about my experience was amazing. From start to finish Sung was helpful, professional, and friendly. They all were very kind to my 3 year old who grew tired of the process and wasn’t quite as excited as i was about the whole situation. Sung helped me get into a brand new car at the payment i needed. I would recommend this dealership, and especially Sung to everyone!

Apr 09, 2018

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Great

Pleasant experience all the way around. Would highly recommend to anyone buying a vehicle Salesman was highly professional and made the buying experience worth while great job..

Mar 31, 2018

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Great car, awesome color, and even better deal!

I actually started looking at the Passat R Line in the spring of ‘17. I knew I wanted one; I just needed to find the right one, at the right price. After almost a year of “window shopping", I decided to finally get serious about purchasing one. My current car had about 3 to 4 more months before it was going to need some serious work done to it and I didn’t want to spend that kind of money on an 11 year old car. After conducting a search for a Urano Gray Passat R Line with the lighting package and black interior, I found one at Stone Mountain VW. I contacted the dealership and was very fortunate that Sung Hong was my salesperson. I called Sung on a Tuesday and explained that I couldn’t get out to see the car until that Friday. Sung was able to “hide” the car and had it waiting for me when I pulled up. Once I got to the dealership, Sung made the entire transaction as “easy as pie.” I got the car I wanted, the color I wanted, the interior I wanted AND best of all, at the right price! I see why Sung is the #1 VW salesperson in the state of Georgia! He knows his product inside out and knows how to make a customer feel comfortable. Muhammed Al-Tamimi was fantastic as well in the finance department. I would definitely recommend Stone Mountain VW and Sung Hong to anyone looking for a great vehicle and a wonderful deal. It was well worth the 2 hour drive from my home to Stone Mountain! I would buy from them and Sung again!

Mar 19, 2018

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Honest and enjoyable experience.

After dealing with a dishonest dealer, Stone Mountain VW and Sung Hong were great to work with. Sung was genuinely nice and easy to work with and our experience with him was outstanding. In addition to Sung, Tamimi and Kurt were very good to us. Although I live quite a distance away from the dealership, I plan on making Stone Mountain my dealer of choice for my next purchase.

Mar 11, 2018

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Great Service!!!!

The salesman and finance manager were both very clear and held great service. I was very much impressed on the smoothness and proffesionalism exhibited by each.

Mar 10, 2018

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Great service from Sung

I called in before and came in to complete it. Price was exactly as detailed online. Got all I needed. Great car, all round great experience.

Mar 08, 2018

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My new Passat

Sung was great, he tried his best to get me the best deal. He was very patience with me. At the end of the day I am happy customer.

Mar 07, 2018

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Personal and Professional Five Star Service

Sung Hong and his team are top notch. Thanks for the great new 2018 PASSAT . Mr Hong made me feel like I was part of the family 30 minute record!

Mar 04, 2018

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Great Buying Experience

I drove 300 miles and five hours from Tennessee to Stone Mountain Volkswagen to purchase a 2017 VW Alltrack S. I had been looking for Deep Black Pearl with Titan black interior. Stone Mountain had what I was looking for. After a couple of unpleasant experiences with other dealers, I contacted Sung Hong at Stone Mountain VW, made what I thought was a reasonable offer, and Sung and the Stone Mountain folks accepted it. My wife and I drove through some funky Atlanta traffic to get to Stone Mountain, but the trip was worth it. Sung was straight up and good to his word. The transaction with Sung and Tamimi was quick and painless. My wife and I got our car and were back home in Tennessee before sunset. If you are looking for an honest, no BS car buying experience, look no further than Stone Mountain, and ask for Sung Hong; he'll treat you tight!

Feb 21, 2018

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Fabulous!

My experience was excellent! Very personable and professional. From the receptionist ( Dee Dee) to the finance dept. I would recommend this dealership to everyone! Love it!

Jan 29, 2018

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Drove 70 miles one way, and it was worth it!

As the title states, we drove 70 miles for what turned out to be the best car buying experience ever. We drove past three dealers on our trip, and waved at them all on our return with our new vehicle. Having bought over 40 cars in my lifetime, I'm familiar with all the smoke and mirrors that go on once they get you in the door, but guess what - none of that here! Initial contact via phone was with Lynda, who assured me that they would make it worth the drive. Still somewhat skeptical (it's a car dealer afterall!) we agreed to meet Saturday morning. Upon arrival, Lynda met us and introduced us to Sung Hong, who showed us the Tiguan SEL we were interested in and took us for a lengthy test drive and showed the awesome features of the vehicle - this is one awesome SUV! Sung has an amazing sense of humor and truly enjoys what he does! I told them what we were looking to do, discussed our Jetta lease turn-in, and then they took care of everything. Initial price presented was what we discussed, we shook hands and the car went to detail. We then met with "Tamimi" who was thorough and low pressure on the finance side, and then waited for a few minutes more on the car coming up from detail. In and out in a little over 2 hours - amazing. And the young man from detail stood by the vehicle while we looked all over, and cleaned a couple of areas over again until we were satisfied. There's good reason these great people are the #1 volume VW dealer in Georgia, so if you live within 100 miles of this place and are looking to be treated with respect and courtesy, make the drive and ask for Sung Hong!

Jan 26, 2018

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Good dealership

Very good dealership. Our Salesman Sung Hong was very professional and made the experience very quick and enjoyable. I would definitely recommend it to friends.

Jan 22, 2018

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Great service

The atmosphere is professional and Wonderful and helpful staff, Sung was a great salesman who explained everything in detail. Came in and everyone was welcoming and enjoyable.

Jan 11, 2018

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buying a new car

I went in to Stone Mountain VW to buy a new car, and met Sung Hong who is really nice guy. He made me very comfortable while I was buying the car. Thank you!

Dec 30, 2017

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Very positive

Hospitality was fantastic! Song the sales person was great not pushy but knowledgeable and explained everything well . this is our first NEW car buying experience and Song made it easier helping make the decision.

Dec 27, 2017

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Great Experience!

I had a great experience at Stone Mt. VW purchasing 2018 Atlas couple of weeks ago. My husband bought a Jetta in year 2015 from another VW dealer and we were not happy with their service department, so we started to visit Stone Mt. location for any service needs. Sam at the service department was always helpful and everyone was very friendly. We were in need of either a van or SUV and decided to test drive Atlas. Mr. Sung Hong was our sales consultant and through out the whole process we were very pleased with his over all approach and willing to listen. I told him what I need, want and what I didn't really care for a car then he showed me exact match that was in my budget. I highly recommend Mr. Hong and St. Mt. VW if you are looking to buy a car soon.

Dec 27, 2017

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Amazing

Sung was amazing he took care of us in a very professional and fun way. He was amazing and very knowledgeable about all the cars.

Dec 27, 2017

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Pleasant experience

Sung Hong was knowledgeable and helpful. I would recommend him and the Stone Mountain dealership to anyone looking for a Volkswagen. Sung is very fair and honest. Thanks!

Dec 27, 2017

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Exceptional

Hing my salesman was very knowledgeable and helpful. The sake went smoothly and without a hitch. Signing the paper work was quick and easy. Great experience.

Dec 25, 2017

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Great experience

Sung was attentive to our family's needs and really made sure we were getting the car that we needed. He listened to our questions and was able to provide the information we needed. He was kind and respectful, and really made it a great experience at the dealership!

Dec 22, 2017

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Best car buying experience ever!!

Had the best car buying experience ever!!! Stone Mountain VW is the best place to buy a car. And take it from me as someone who hated the process of buying a car previously. My sales Sung Hong took the time to listen and find out what my needs were that I was looking for in a new car and also what my overall budget was. This is the guy you want to go to for your next car!! Also Kurt Mechling in the finance dept was just amazing as well. He went thru all the paperwork and explained everything so I understood fully. I will send everyone I know to Stone Mountain VW!! Thank you so much. Love my new Tiguan...

Dec 14, 2017

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ATLAS, salesman and dealer

Love my car!!! I bought a ATLAS few days ago, that is the best car ever!! And the salesman who helped is Sung was the best salesman. He is very intelligent about products they have and very sweet person. If you want to buy a car, you need to go to Stone Mountain VW and ask to help SUNG.

Dec 08, 2017

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GREAT!!!!!!

GREAT CUSTOMER SERVICE. MR SUNG HONG WAS GREAT TO WORK WITH.ME AND MY WIFE WERE VERY HAPPY WITH THE LEASING OF THE VW TIGUAN.

Nov 26, 2017

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Thanks to Mr. Sung Hong, today I could get my first car

Thanks to Mr. Sung Hong, today I could get my first car in my life. In the tough circumstance, he helped me to prepare everything. If you don’t want to waste your time to get a new car, or if you want someone to help from A to Z, or if you are in the awkward situation about finance or visa so that other dealers reject you, then you go now VW stone mountain and find Mr. Sung Hong.

Nov 25, 2017

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I recommend Sung hong.

Sung hong was very helpful in purchase of my car. He was very kind and recommended good car. Sung hong went above and beyond and provided us the best deals and incentives provided by Stone Mountain Volkswagen. Very good choice for me.

Nov 13, 2017

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Highly recommend this dealer

Service was very friendly. Sales associate and management was very helpful as well. The experience was wonderful and I highly recommend this dealer to other buyers.

Nov 01, 2017

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Very helpful

Irenes and Sung were great, very helpful and patient with my needs and wants! I appreciate all of their help, kept everything very professional and fun! Really made my experience less stressful.

Oct 31, 2017

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Great salesman

Greats salesman throughout the whole process. Great at negotiating prices and finding me the right car. Great timing as well , got through everything very swiftly.

Oct 09, 2017

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A Very Pleasant Car Buying Experience!

Stone Mountain VW is a great place to buy a VW. I recently bought my third car from them, and it was a pleasant buying experience just like the previous two times. Our salesman Sung Hong was very knowledgeable and respectable. He made the buying experience pleasant from start to finish. Great environment with great people, couldn't recommend them more! Check them out if you're looking for a car!

Sep 28, 2017

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Sung Hong was very helpful

Sung Hong was very helpful in the purchase of our new car. We really appreciated his knowledge and help with getting a service that we paid for during purchase for warranty taken care of expeditiously. He and Wes in service worked together wonderfully to get us a loner so I could continue daily life and be impacted very little.

Sep 26, 2017

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Happy customer

Very clean dealership everyone was well mannered the dealership work too help me get want I wanted and I was satisfied thanks too mr.sung hong and mr Mohammad Al -Tamimi!

Sep 15, 2017

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Experience

Bought my new car and Sung made it easy and fun. He did an excellent job of comparing different vehicles, features, etc. for me to help make the best choice.

Sep 10, 2017

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Very Helpful

Our sales rep, Sung Hong followed up with us after the sale to make sure we were happy. He helped me retrieve some items from our trade in that I had left. Also, he and Wes were very helpful in getting a warranty service taken care of ASAP. The were able to minimize the travel time for me back and forth to the dealership by providing valets. Overall, the dealership bent over backwards to earn our business.

Aug 28, 2017

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good price

My Church friend bought a car from Sung Hong. He was very professional and offered a great product and price. His service and effort were exceptional. recommend to everyone

Aug 26, 2017

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Awesome dealership.

Have used this dealership for years. Everyone is friendly and are glad you came. Very professional and helpful in sales and service. No need to go anywhere else.

Aug 23, 2017

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Same old Used car dealership!!

Brought our 2013 Volkswagen Jetta in to purchase it from our lease and part of the deal was to perform the 30K service. My wife brought the car in and they told her they did the 30K when they did the 25K.....not true! They refused to do the service. They didn't even rotate the tires the last time it was in which was for an oil change 4 years ago!!!! They are liars, deceitful and dishonest and with no moral code of ethics! So much for the owner being an Army Ranger....No integrity, no guts, no glory!

Aug 12, 2017

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Truly Exceptional!

As a person that has loathed the car-buying experience after one terrible experience; this was by far the best experience I have ever had. My boyfriend and I were in and out of the dealership with our new car in 2.5 hours. I greatly appreciate Sung and Kurt for making this the easiest and smoothest car buying experience for me. They were very kind and thorough. They explained everything including how the car functioned, how to use all the features, and all the fine details during the financing process. All dealerships want to make money but Stone Mountain VW is truly an exceptional dealership that strives to make all their customers happy.

Aug 10, 2017

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Awesome service!!!

I always receive excellent customer service from the Mr sung hong He's always friendly and does his best to get you on your way in a reasonable time. Plus they provide free bottled water and Starbucks coffee while you wait.

Jul 31, 2017

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Great deal

The cost and time it took was efficient. I got a great deal out of a really nice car. Sung Hong and John Bohn were exceptionally wonderful at making the car buying experience a breeze.

Jul 26, 2017

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Great Customer Service

Sung was awesome! Very knowledgeable about the cars and was able to get me a great deal without waiting all day. I couldn't be more happy with my experience with him and the dealership.

Jul 25, 2017

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"Great Gentlemen"

Being that I'm a female, I was treated with great care. Sung Hong and Tarik Dennie were very helpful. Everyone was very professional! This makes my 4th VW!

Jul 22, 2017

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Thankful

I am very thankful and grateful for the time and effort that Sung and Irnes put into making sure that I received the car that I wanted. I believe good things happen to those who wait. Stone Mountain Volkswagen family made it possible for me to drive off the car lot with my 2017 Passat

Jul 17, 2017

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Irnes Masic is the Best!!!

We got a new car from Stone Mountain VW back in May and it was quick and easy. Before we went in we called to get pricing and spoke with Sung Hong he told us to come in and that they would beat anyone else's pricing...that's exactly what they did. Met with Irnes Masic when we arrived and he found us a car within minutes. Process was fast and easy! Best pricing! Will definitely be going back when our lease is up! Thanks Irnes!

Jul 16, 2017

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Very pleased with this dealership.

Very happy with our experience with Stone Mountain Volkswagen. I would much rather drive further to get to a dealership I feel like I can trust and that will listen to what I am requesting and saying. So... prior to looking for my new car (2017 VW Beetle Dune), I did a lot of research on dealerships and narrowed my selection down to 2. I found the car I wanted on a different lot in the Atlanta area... but I don't do business like that anymore. My communication between the dealership is more important to me than price is. That's HOW important it is. With that said... Stone Mountain VW did not have the car I was looking for with a sunroof. A sunroof was one of the things I didn't want to compromise on. One of the salesman I worked with, Tale, made sure he knew what I was looking for and located TWO of these vehicles to have on their lot when I came in to visit. And... the vehicles weren't out in front for everyone to see... they were tucked away in the back (he knew I was coming). We ended up also working with Sung, and our experience with both salesmen was excellent. They made the process as easy as possible. They heard my requests and made it happen. The finance manager, Mohammed, was incredibly easy to deal with as well. In fact, the most personable finance manager we have ever worked with and we have purchased a LOT of vehicles. After the car was detailed, Sung brought around the guy that detailed it and introduced him to me and my husband. I liked that added touch. And, my limited contact with the service department showed friendly people as well. To me... there is nothing worse than a dealership that won't listen to you or one that treats women differently (the last car we purchased this was the case). I'm looking forward to having a great relationship with Stone Mountain VW and hopefully when I need my car serviced, I will feel the same way about the employees in the back. Good job, Stone Mountain VW! I'm impressed with your dealership and I'm spreading the word.

Jul 15, 2017

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Great service

He was so nice and kind. Also, give to me great deal. Thank you so much. I will introduce my friend to go meet him and purchase new car there.

Jul 10, 2017

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EXCELLENT Experience and recommend Stone Mt. VW

What an EXCELLENT experience in leasing the Jetta S yesterday. I have purchased or leased a number of cars and this has been the most professional, courteous and best experience I can remember. Sung was absolutely a great person to work with and extremely sincere and again, professional. Joseph, sls manager, your efforts are extremely appreciated. Finally, Kurt- we enjoyed the NY connection and how easy you made the completion of the financial package very straight forward, without the hassle sometimes felt in other dealer and previous transactions. Again, thank you all for your help. Regards,