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Lori Smith

Lori Smith

Volkswagen Elite Certified Sales Consultant

Certified
19 Reviews
View Bio
Carlos Miranda

Carlos Miranda

Volkswagen Elite Certified Sales Consultant

Certified
92 Reviews
View Bio
Victor Brown

Victor Brown

Volkswagen Elite Certified Sales Consultant

Certified
56 Reviews
View Bio
View All Specialists
Lori Smith

Lori Smith

Volkswagen Elite Certified Sales Consultant

Certified

5 | 19 Reviews
Carlos Miranda

Carlos Miranda

Volkswagen Elite Certified Sales Consultant

Certified

5 | 92 Reviews
Victor Brown

Victor Brown

Volkswagen Elite Certified Sales Consultant

Certified

5 | 56 Reviews
Mouhammadou Khouma

Mouhammadou Khouma

Volkswagen Elite Certified Sales Consultant

Certified

5 | 19 Reviews
Sung Hong

Sung Hong

Volkswagen Elite Certified Sales Consultant

Certified

5 | 190 Reviews
Irnes Masic

Irnes Masic

Volkswagen Elite Certified Sales Consultant

Certified

5 | 170 Reviews
Deni Hodzic

Deni Hodzic

Volkswagen Elite Certified Sales Consultant

Certified

4.9 | 178 Reviews
Tony McCord

Tony McCord

Volkswagen Elite Certified Sales Consultant

Certified

4.8 | 37 Reviews
Miguel Lucero

Miguel Lucero

Volkswagen Elite Certified Sales Consultant


5 | 42 Reviews
Lynda Ward

Lynda Ward

Business Development


4.8 | 38 Reviews
Christopher Desir

Christopher Desir

Volkswagen Certified Sales Consultant

N/A | 5 Reviews
Shelby Krug

Shelby Krug

Volkswagen Certified Sales Consultant

N/A | 3 Reviews
Lori Smith

Lori Smith

Volkswagen Elite Certified Sales Consultant

19 Reviews
Certified
Contact Me
Dealership Experience 4 months
Industry Experience 3 years 11 months
I have lived in the Atlanta Metro of almost 30 years originally from Ohio and still a #1 fan of "THE" Ohio State University. I take pride in listening to my clients needs and finding the perfect VW that fits that.
Recent Reviews

Jun 13, 2019

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Best I've ever had

The salesman mrs. Smith the sales manager and the finance manager work great made me feel welcomed took their time walk me through everything it made me very happy I will send all my family and friends I know looking for a car that down there doing a great job great place to shop.

Jun 07, 2019

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Extremely Thankful

Carlos worked SO hard to find me the perfect car and the right deal and after 2 days he did it!! Thank You so much to you and Lori for all of your help!

May 30, 2019

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Made the deal

Had a great experience with Lori ! She was very professional ! Nice young lady and was not pushy ! We had bought a Tiguan before wanted smoother ride with more room and got the new atlas with tech and four motion the se is the most bang for the buck for sure ! Thanks for the professionalism ! I would recommend Lori Smith to anyone in the market for a Atlas or other VW Product !

May 25, 2019

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Great car! Great price! Great service!

Lori was fantastic to work with. She was able to find the perfect vehicle for me. She was knowledgeable and understood exactly what I needed in an SUV.

May 24, 2019

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Awesome dealership

Second time using this dealership. Great experience both times. We drive almost 2 hours and past multiple closer dealers to buy here! Amazing service from start to finish.

May 20, 2019

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Lori was great!

Lori was very patient and knowledgeable! Lori took the time I needed to make an educated decision. I recommend Lori for your new car purchase!

May 20, 2019

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EXCELLENCE SUPERSEDED!!!

I did my online homework prior to contacting Stone Mountain VW and having the good fortune to connect with Ms. Lori Smith... From the first few words til the end of our conversation Lori made me feel comfortable like an old soft shoe! Lori listened to my specific desires prior to trying to sale me any vehicle... I had some questions and concerns which Lori wanted the opportunity of further consultation, committing to return a call ASAP... Lori promptly return my call with "all" information requested and more! When I arrived Lori met me on my way in the door by remembering the car I drove... The purchase of my upgrade from a Jetta to a Passatt was smooth as silk! Finance manager Jaren Campbell was extremely professional, courteous and personable making the paper work signing just seem the routine thing to do with ease! My highest regards to Ms. Lori Smith, Mr. Jaren Campbell and the entire Stone Mountain VW team for their well deserved consistent 5 star business ratings... I drove 22 miles on way and will never look back with anything except ongoing praise to all for a job of EXCELLENCE SUPERSEDED! Respectfully: Alton K. Edwards

May 14, 2019

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Lori is the best!

Lori was nothing but helpful, kind, and welcoming during the process of taking home my 2019 Jetta. She made sure to go over all the features and aspects of my new vehicle, as well as answering any questions I had throughly. I have purchased multiple vehicles, and never had a good experience until I came here. You’re the best Lori, thanks again!

May 06, 2019

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Did my homework

I knew the car I wanted and looked extensively throughout the Atlanta area for the best purchase options. I decided on Stone Mountain Volkswagen knowing they had an excellent reputation, AND they had the most inventory to choose from in my price point. Lori was extremely patient and thorough during negotiations, and I felt always that she had my best interests in mind as it related to my budget and 'wish list'. I LOVE my 'new" (2016)Tiguan, and will come back for the newer model at some point in the future. I have driven Toyota Highlanders since 2000, and never, ever thought I would switch to a different model. So glad I did--simply great car all around.

May 02, 2019

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Great experience

We had a great experience at this dealership. Carlos and Lori were excellent and not pushy at all. I would highly recommend them. The finance manager was also excellent.

May 01, 2019

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Painless

The COMPLETE process to trade in my previous VW and purchase my new VW was beyond painless & even enjoyable. Lori made sure that she listened to my vehicle and finance wants and made them a reality without being the “pushy salesperson”. Everyone on the Stone Mountain VW team was exceptional!!!

Apr 30, 2019

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Great Service, Speedy Transaction!

We had such a great experience at Stone Mountain Volkwagen! Lori and Deni were our sales associates and they did an awesome job with making the process a simple and stress-free experience. Great dealership!

Apr 30, 2019

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It was amazing

My Saleslady Lori Smith provided me with exactly what I was looking for. There were no hidden fees. I received all incentives that she could provide me with. I will definitely be advertising Volkswagen of Stone Mountain to family and friends. I'm already planning on getting my next new vehicle from there in a few years

Apr 26, 2019

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Great customer service

I would recommend stone mountain volkswagen for it's great customer service. All staff from help desk through sales and finance made purchasing the vehicle I wanted very smooth. Also, this dealership had a robust inventory of vehicle models and styles.

Apr 20, 2019

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Awesome

Lori was on point took her time to demonstrate the options of the vehicle and guided me though all the paperwork. Mohammad was very guick with the financial paperwork . When I walked into his office he had all the paperwork ready so it was a very quick process.

Apr 18, 2019

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Customer care

AwesomeCustomer care The sales staff and management took good care of me and focused on my needs not there is I would definitely recommend them and come back for a new car and four years

Apr 05, 2019

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Excellent Experience

Lori Smith was professional, knowledgeable and patient throughout the buying experience. She always went the extra mile to ensure that every part of the purchasing process went smoothly!

Apr 04, 2019

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Quick and simple

As soon as I walked in, I was greeted by a sales representative and treated with respect. Lori was patient, understanding, detailed, fast, and extremely considerate of what I wanted and needed out of a vehicle and my leasing options. I wasn't planning on signing a deal that day, but how could I not under such circumstances? I would recommend this dealership and Lori to anyone that asks.

Mar 19, 2019

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We love our VW Atlas!

Lori was so patient and listened to all of our needs. She took her time and got us an amazing deal on our 2019 VW Atlas. This by far was the best dealership experience. I’ve never had such a quick vehicle purchase experience ever. Our Finance Manager Mohammad was also amazing. He took his time and made us feel comfortable and explained everything in such detail. If and when we are ready to upgrade we will be back. Customer for life!

Carlos Miranda

Carlos Miranda

Volkswagen Elite Certified Sales Consultant

92 Reviews
Certified
Contact Me
Industry Experience 10 years 6 months
Recent Reviews

Jun 16, 2019

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Outstanding Customer Service!

Carlos was very professional, knowledgeable, and personable, and provided outstanding customer service. My wife and I stopped in with intent of just looking at one vehicle, but ended up leaving with two, due to the great service from The entire team at this dealership.

Jun 08, 2019

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Great and easy experience

Had a very easy and pain free experience purchasing a new car at Stone Mountain VW. Carlos was very helpful and had all of the info I needed and worked with me a bit. They went above and beyond, even going to get me some lunch and driving delivering my new car. Would highly recommend this dealership and Carlos.

Jun 07, 2019

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Extremely Thankful

Carlos worked SO hard to find me the perfect car and the right deal and after 2 days he did it!! Thank You so much to you and Lori for all of your help!

Jun 05, 2019

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Easy to work with

I found the car I wanted searching cars.com. I contacted the dealership and explained I was from out of state and wanted to buy a car they had on the lot and would put down a deposit to hold the car. They got back to me within minutes saying if I wanted to fly in they would pick me up at the airport and also would get a shipping quote to me asap if I wanted to go that route. This was so easy. I opted to fly in to Atlanta; they picked me up at the airport. In 45 minutes I was at the dealership looking at my new car. Lynda and Carlos were great to work with. Lynda was my online contact and Carlos was the one who walked me around the car and explained all the cool features. If you are from out of state and see the car you want at this dealership do not hesitate to move on the deal. It's easy and fast with no games or gimmicks. It would have been nice to get something thrown in like an emergency kit or rubber mats but no worries I am a happy customer.

May 20, 2019

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Great Dealership

Helpful staff I only got 1 key , that was the one thing I didn’t like. And I have warning light now., other than that everything is good.

May 19, 2019

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We love our Atlas!

Big thanks to Irnes, Carlos & Kurt for the great experience! The 6 hour drive from Kentucky was definitely well worth it. Great service and experience!

May 15, 2019

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Great experience

Leasing from Stone Mountain Volkswagen dealership was a great experience. They had exactly what I wanted (Atlas) and Carlos Miranda made sure all my questions were answered.

May 02, 2019

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Great experience

We had a great experience at this dealership. Carlos and Lori were excellent and not pushy at all. I would highly recommend them. The finance manager was also excellent.

Apr 30, 2019

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Car Purchase!

Carlos Miranda was awesome! Made the entire process smooth and easy to deal with! Found what I wanted. The wait to get to financing was less than 30 minutes. Thanks guys!

Apr 28, 2019

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Make a customer, not a sale...

Really great customer service with a "can do" attitude. This was a spur of the moment purchase, however I did not feel pressured into buying. The communication was great and they kept me in the loop at every step.

Apr 25, 2019

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Great experience

We just bought a 2019 VW Atlas from Deni and Carlos. They were professionals and polite. We enjoyed the experience there. They did what they said, above and beyond! I personally disliked dealerships in general, but stone mountain VW have a superb service. I highly recommend them

Apr 25, 2019

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Best Dealership in Atlanta area

I have bought numerous vehicles from dealers across Atlanta area. This was by far the best experience I have had buying a car. Carlos was amazing and very helpful. At no point did I feel like they were playing games or using pressure sales tactics. Over an hour past closing time, he spent the time to show my kids ALL the features of their new Jetta. I will definitely return and recommend Stone Mountain Volkswagon to anyone looking for a fair deal on a car.

Apr 15, 2019

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Smooth process

First time leasing a car and the process was very smooth. Carlos made sure I got what I was looking for. Would definitely recommend them

Mar 31, 2019

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Mid-interval inspection

This dealership is very genuine.They make you feel at ease with the stressful task of buying or servicing a vehicle, and they work with you providing many combinations of options to get what you need done at a fair price and acceptable timeframe.

Mar 28, 2019

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No Pressure Sales

Irnes and Carlos were AWESOME. They helped us find the right vehicle and closed the deal with no pressure at all. Would highly recommend to anyone!

Mar 26, 2019

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Honest and Upfront Transaction

After being subjected to the stereotypical car dealer routines elsewhere in ATL I found myself here from a car they advertised online. True to their word... the price WAS the price.... no bogus unqualified piled on discounts to get me in the door. I ended up with a loaded better car than anywhere else at prices lower than any other dealer and the lowest interest rate available.. What’s not to love about that?? Carlos Miranda was excellent! Knowledgeable, helpful and no pressure. From greeting to delivery I was out in less than 2 hours with my new car. Don’t go anywhere else. Start and finish here! First rate experience and I am demanding and tough to please.

Mar 13, 2019

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Customer service

We really appreciate the assistance from Carlos Miranda and the sales manager. Kudos also to the members of the service department. We were able to purchase one car and have the other serviced on the same day.

Mar 10, 2019

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Great Experience!

My family and I really appreciate all the assistance from Carlos and his sales manager in helping us get into the car we really loved!

Feb 27, 2019

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Amazing & 100% stress free

Carlos did more then a great job helping me with my purchase it was the best experience ever 100% stress free very helpful and professional. I highly recommend this dealership and highly recommend carlos. If i can give more then 5 stars I will.

Feb 25, 2019

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Trading in my car.

Everyone was so nice! Victor was amazing and professional. Also a great teacher. If I was able to give him 10 stars I definitely would. Thanks!

Feb 24, 2019

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My first time buying a car through a dealership

Carlos made this experience as stress free as possible. I anticipated a lot of hoops to jump but this was easy. I also appreciated the Starbucks coffee. I would definitely go back.

Feb 22, 2019

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No hard sell

My first contact with Stone Mountain VW was through the internet. Bought the car 2 days later. Carlos was great! I feel like I paid a fair price for my 2019 Jetta.

Feb 20, 2019

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Easy Peasy

I sent an email inquiry, I was contacted immediately. I set an appointment, traded my old car and drive off in my new one in barely 2 hours,

Feb 13, 2019

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Fantastic people here

Sales and finance people are outstanding! Very people oriented environment. Will recommend this dealership to everyone I know. Don't hesitate to come here when you need a car.

Feb 12, 2019

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Awesome experience Tony was awesome I would highly recommend

Tony was awesome he answered all of my question and he did a Great job at getting me the car I need. I was in need of a car and Tony made sure that I achieved my Goal

Jan 30, 2019

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Awesome experience Tony was awesome I would highly recommend

Awesome experience from. Carlos online to Tony in person Tony really put the icing on the cake with all the leg work and Tony did it with a Smile. Thank you

Jan 30, 2019

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Stone Mountain VW Is Great

This dealership made buying a car a pleasure. They delivered what they said they would. Carlos Miranda is a wonderful salesperson. He was both professional and personable. Although, I spent less time with Mohammed Al Tamimi it was very clear he was very knowledgeable. I feel that Stone Mountain VW bothers to search for people who take their business seriously and it shows. The entire transaction was smoothe.

Jan 20, 2019

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Excellent Experience

My experience was very smooth. I had a specific car in mind, and they weren’t pushy about buying a newer, more expensive vehicle. The entire team, from the initial returned call to the financial manager, was very considerate and helpful, willing to answer any questions I had about the process, car, and anything else. I whole heartedly recommend them!

Jan 20, 2019

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An amazing experience

I went to this specific car dealership because it had the year, make and model of the car that I wanted upon entering I was greeted by Carlos who was absolutely amazing. He went above and beyond to get me this car. Then I was greeted by Kurt in finance am absolute delight. If it's for you it's for. Go and get yours like I got mine.

Jan 19, 2019

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My Experience

My experience at Stone Mountain Volkswagen was a great one. From the moment I step out of my brothers vehicle I was greeted and treated like a family member. Being my first encounter with this dealership I got to say hands down they are one of the best. The chemistry of the information and transaction was a if we had known each other for a very long time. Very knowledgeable and always working in the best interest of the customer.

Jan 17, 2019

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Great Experience!!

The team at Stone Mountain was excellent from start to finish. I’m thrilled with my purchase and would recommend them without hesitation. Thank you!

Jan 03, 2019

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Very fair and helpful

As a young single woman it can be very intimidating to buy a car alone and it’s easy to feel like salespeople are playing games with you - not at Stone Mountain VW! They are very fair, and did not try to take advantage of the fact that I’m young and naive. They are pleasant and helpful throughout the process. Carlos and Kurt in particular were excellent to work with!

Jan 01, 2019

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Great Customer Service

Stone Mountain Volkswagen was the perfect place for me to get my first car. Carlos was a big help. When I told him what I wanted in a car, he new exactly where to find it and provided excellent customer service.

Dec 17, 2018

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The difference between Dearlerships

I returned a VW Passat after my lease expired, with the intention of getting another VW at the same Dealership. I will not mention them because they rather disappointed me. We then looked at several other vehicles at various Auto Dealerships all of them going round in circles to sell us a car. Deciding on a VW, we went to the place we should have gone in the first place, Stone Mountain VW. Carlos Miranda managed to give us a deal we could live with, going far beyond our expectations, particularly in view of our previous experience when we returned the Passat. He was patient, courteous and enjoyable to work with. Car buying is not one of my favorite things to do, but Stone Mountain VW and in particular Carlos and the finance team has restored my faith in the automobile business, I would not hesitate in recommending these guys if VW is in your future as a means of transport.

Dec 12, 2018

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Exceptional service and dealer

This is the best dealership that I have been to. Miguel, Carlos, David, and Kurt made the whole experience amazing. At first it seemed like I wouldn’t be able to get a deal due to how much debt I was rolling over, but this whole team took the time and made sure I could walk with the car I loved and out of a money pit car that was not worth it’s weight. They made sure that everything was what I wanted and also made sure that I was comfortable with everything. I am so happy with this car and I recommend that anyone goes to this dealership. It is the best place to go to and I was not there for a long time

Dec 11, 2018

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Awesome Salesman

Carlos Miranda is an awesome salesman, He was very patient and help with my car buying experience. I would highly recommend my friend and family to him. Also I forgot to add The Finance guy Mohammad Al Tamimi world class gentlemen he really took the time to help me get the best possible deal..Thanks Guys!

Dec 06, 2018

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Best service ever

This is an amazing dealership. We travelled from Florida twice within 2 moths to buy two great Volkswagens. They had the best deals, the best selection, and best sales people ever. It was a pleasure to buy from Carlos, he was super helpful and friendly. Highly recommend!

Nov 10, 2018

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AWESOME CUSTOMER SERVICE!!!

Thank you Stone Mountain Volkswagon for your overall care, consideration, and customer service! We had an awesome salesman make our experience even more worth our while to drive over 4 hours to get our perfect vehicle, Carlos Miranda! He's the BEST!!

Nov 09, 2018

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10 years of Loyalty

I bought my first car here in 2009 and when I returned in 2018 it was the same great service and better prices than other VW dealerships in the Atlanta area. Carlos Miranda was patient and was awesome with his follow up when I needed to go home and sleep on the real. The Tiguan is perfect for my first SUV/Crossover. Stone Mtn VW had a unique one just for me that I know I won’t see on the street.

Nov 08, 2018

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Best Service I’ve had in a long time!

I’ve never been to a dealership where they delivered everything they promised! Carlos was AMAZING!! He was quick and efficient and even helped me understand the new technology my new car had to offer! He really took his time to make sure I understood the process and it was soooo fast! That was the best part other than me driving off in my brand new 2019 car. Thanks sooo much Carlos! I really appreciate your service!

Nov 06, 2018

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My third Car In the same dealer.

I always find the car which I need at the best price. You always get the best service and you don't feel pressure to take your decision..

Nov 05, 2018

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Hands Down Best Dealer in Atlanta!!!

I've purchased many cars and trucks during my lifetime. Stone Mountain VW is by far the best dealer that I have ever done business with. This is my 4th VW since 2011 and I'm sure there will be many more in the future. They have the best selection, prices and customer service. Carlos Miranda is an outstanding salesperson. Thanks again for the great deal on our 2018 Tiguan!

Nov 05, 2018

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Purschasing my 2018 Atlas

For a long story short Ive been surfing around for an SUV almost a year now. I was trying to get the best deal I could find. I contacted numerous dealership bit for some reason Stonemountain Always seen to pop out. I decided to go to the dealership not knowing whst to expected, where Carlos recieve me. Im very specific buyer and I kbow that sometime kind of imposoble but Carlos was very patient and understanding through out the whole process. At one point i though that i will leave the dealership empty handed since we couldn't agree on price point. But Carlos didnt give up, he was able to give me a price that I couldnt refuse. At the end of the day I left the dealership with my new 2018 Atlas with the spec that I wanted and very happy. Thank you Carlos for making it possible yoh where awesome. If you decide to go to stonemountain vw request Carlos as your sales person he is the best.

Sep 10, 2018

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Excellent Car Buying Experience

Excellent experience buying our new 2018 VW Tiguan. Carlos and Tamimi were both very friendly and helpful. Carlos was very knowledgeable and got us our Tiguan at a very affordable price while Tamimi guided us through the paperwork process. Both Carlos and Tamimi made this one of the smoothest and pleasant sales experiences we had so far.

Sep 07, 2018

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They were very patient and answered all my questions!

VERY VERY satisfied with this dealership! My dealer, Carlos, was amazing. He answered all my questions and got me all the help I needed. I was very particular in my choice for a car and he found the best fit for me. He waited for me to drive in and stayed after hours to close our deal. I'm very thankful for my new car and this wonderful business. The highlight was Mrs. Angela who is THE SWEETEST receptionist I've ever encountered. She got us refreshments while we waited and chatted us to see where we had driven in from. Kudos to Mrs. Angela and the whole VW team at Stone Mountain Volkswagen! Also, props to Kurt in finance for explaining everything in detail about payments and insurance coverage.

Aug 18, 2018

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Not the “usual “ used car experience.

No pressure. Friendly conversation to get to know you and you to know him. The dealership was very clean and the staff very professional. The most pleasant experience I’ve ever had buying a car.

Aug 16, 2018

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Great, fast, and easy

Carlos was so helpful making my out of state purchasing experience incredibly convenient and enjoyable. Great customer service with Mohammad as well. I was under a time crunch, and they couldn’t have been more efficient. Thank you!

Aug 08, 2018

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Thinking of buying a car, think of Stone Mountain Volkswagen

Thinking of buying a car, think of Stone Mountain Volkswagen !!! .. thats what I could say by my experience. The best car dealer out there in GA. Have never ever had such a car buying experience. Have seen many dealers but Stone Mountain Volkswagen is completely a different story. Carlos M and Tamimi M were exceptional in their service. Best sales/finance execs that I have ever dealt with.

Aug 05, 2018

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Great experience and fantastic purchase!

We had a great experience at Stone Mountain Volkswagen when we purchased our 2018 Volkswagen GLI. Carlos Miranda was the sales person we talked with and he exceeded all of our expectations. As former Volkswagen owners, we were glad to support the Volkswagen brand once again. We live outside of the Metro Atlanta area and we had been searching for a vehicle like the one we purchased. We researched for a particular vehicle online, and Stone Mountain Volkswagen had the vehicle we wanted. We had a great experience when we purchased our first Volkswagen from Stone Mountain Volkswagen (Dwight Harrison Volkswagen) in 2003, so we didn’t hesitate to return and test drive the vehicle. Carlos was extremely professional and cordial, and he answered all of our questions. Even though we didn’t make a purchase on the same day that we took the vehicle on a test drive, Carlos was available to answer all of our additional questions via phone/text/email. After a week had passed, we finally made the decision to make a purchase. We called Carlos and asked if the vehicle was still available.....and it was still available. We came back to Stone Mountain Volkswagen and the purchase experience was wonderful. Some of the same people who worked at the dealership when we purchased our first Volkswagen are still employed there, and for us it was a reunion of sorts. We are pleased and happy with our 2018 Volkswagen GLI and it is absolutely fun to drive. The price of our vehicle was on target and we couldn’t bypass this opportunity. Also, the features and size of our vehicle match our lifestyle. The warranty package, gas mileage, and maintenance plan are impeccable! Thank you to Carlos Miranda for making it happen! T. Murrell & P. Lee

Jul 28, 2018

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Wonderful Experience with Carlos and Chantelle!

I had an amazing experience with Carlos and Chantelle. I brought my family of five to the dealership and they assisted me with amazing customers service. I knew exactly what I wanted and they made sure to get me in the car of my dreams. He and Chantelle also partnered together to keep my girls occupied while I was signing all of the paperwork with Kurt. I liked the fact that neither he nor Chantalle wasn't salesy at all but listened to my concerns and made the best offer to fit my budget. Kurt worked hard to offer me the best price. Carlos and Chantelle kept in touch with me and even sent my girls a note a month after my purchase which means they valued my family and business. I am happy with my purchase and look forward to working with both of Carlos and Chantalle in the future.

Jul 28, 2018

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Carlos Miranda will help you for sure

Great service and excellent customer service. They took my negative equity. Carlos Medina is a great guy with a genuine will to help. I'll recommend it!

Jul 27, 2018

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Carlos is Wonderful

I have had Volkswagen's for the last 15 years and have never had the experience with a sales person as wonderful and kind as Carlos Miranda! He took his time and I never felt any pressure to buy. I had a TDI Passat in the past and loved it. The last year the diesel was made was 2015 so I had to buy a used car. As I was leaving the dealership I noticed a slight problem and called Carlos. He said to bring it right back. I turned around and came back to the dealership. The problem was fixed the next day and I couldn't be happier with the car and with Carlos. I would recommend this dealership and to always ask for Carlos! He is the BEST!

Jul 26, 2018

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Most amazing car buying experience

I’ve purchased 2 vehicle from Stone Mountain VW, and Carlos made my 3rd car buying experience amazing. I never once felt pressured or obligated to pick a certain vehicle. My wife and I was able to get exactly what we want for the payment we wanted. Thank you Carlos!!

Jul 20, 2018

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Amazing Experience!

Buying a car in never fun...until now! Carlos Miranda was AMAZING! He knew everything about the products. We tend to be very difficult customers with a lot of boxes that we need ticked and Carlos ticked them all. They were able to get us exactly where we needed to be without us having to make concessions. This was our first VW purchase and we've now found a dealer and sales team that we actually will be happy to work with again for future needs. Financing was smooth as silk with Mohammad, couldn't have been any better. Customers for life now!

Jul 20, 2018

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Carlos is amazing

I am very pleased with the services provided. I came in spoke with Carlos about what I was looking for and the price range that I was looking to be in. And he found the perfect car just for me and my daughter. For my third time purchasing a car I must say that my experience here with Carlos was the quirkiest ever. Thank you Carlos your the best. also Mohammad was great as well.

Jul 19, 2018

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Awesome buying experience

We had been to several dealers looking for the perfect car at the best price. We found it here. Carlos was very helpful and professional, he knew he vehicle inside and out and was able to get us a better deal than any of the other dealers we had been to previously. Mohammad in finance has a great attitude and explains everything thoroughly. We absolutely would purchase another car here!!

Jul 18, 2018

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Fantastic!

Carlos Miranda is an extremely knowledgeable sales person. He listen to our exact needs and guided us through the deal process without any funny business. He is a true professional, a great asset to the dealership and a fantastic brand ambassador for VW. Hats off to Mohammad in the finance department! A great story teller who gets the job done efficiently. Overall, probably the best car buying experience we have ever had. Carlos will come highly recommended and we look forward to future business!

Jul 17, 2018

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Carlos makes buying a car great again!

Carlos and David did a great job. The Golf we were interested in had to come from a different lot. It was there waiting for us when we arrived. The process was painless from start to finish. Very friendly low pressure environment. We have purchased 10 vehicles from them over the years. Looking forward already to number 11.

Jul 14, 2018

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Exceptional, authentic experience

Carlos was very patient and understanding in our choosing of the right car that fit both out budget and needs, and went out of his way to get the best deal he could. He also managed expectations when an unforeseen recall complicated the deliver process right after committing to a purchase and ensured we received the necessary information. Tamimi was equally as accommodating and thorough in the financing process. Overall, happy with our decision to buy the vehicle we did at the dealership!

Jul 12, 2018

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Super easy process!

Carlos and Brian were friendly, informative and professional. I felt comfortable that were giving me the best deal possible and that I could trust their opinion. When we got the monthly estimated rate back and it was a bit out of my price range, Brian went out of his way to make sure we got it to the price point I could afford. The attitude and positive energy at this location is far above any dealership I have been in. I will highly recommend this location to anyone I know looking for a vehicle. I could not be happier with my purchase and experience at this location!

Jul 11, 2018

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Great dealer

Carlos was very professional and knowledgeable. We enjoyed our car buying experience. Finance manager was very friendly as well. Would buy again from Stone Mountain

Jul 11, 2018

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Excellent, honest service.

I drove from Jacksonville to Atlanta to have get an amazing deal from Carlos and Stone Mountain VW. Everything was as promised and was taken care of completely by them. Highly recommended.

Jul 09, 2018

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Amazing service!!!

Awesome place!! Carlos Miranda worked with me and he was great!!! I'm fully bilingual but it is very comfortable to deal with car buying process in your native language (this case Spanish) - so I was very pleased to work with Carlos everything in Spanish. He definitely will take care of you!!! Highly recommended!!! -trust me, for me to leave a review is because it was a SUPER GOOD EXPERIENCE!!!

Jul 02, 2018

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Second car purchased here!

I just bought my second car from Stone Mountain VW and worked with Carlos. He was amazing! He helped me find exactly what I wanted. I couldn’t be happier with my new car and the great customer service from Carlos! Highly recommend this dealership.

Jun 18, 2018

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Highly recommend

Most awesome and patient salesperson I’ve ever met ! Carlos & Kurt took the time to explain everything step by step. Would by again ! Love my new car !

Jun 08, 2018

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Easy buying experience

Carlos made purchasing a new vehicle easy and stress free. He was straight forward and at no point did I feel like I was being taken advantage of.

Jun 08, 2018

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Great Service!

Service was great and Carlos was amazing! He knew exactly what we needed and saved us a lot of money as a result. I would definitely come back to this dealership in ththe future!

Jun 05, 2018

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Great service for second time

I just bought my second car with the dealer and I got the same great service that I get the first time. I am so happy with the service that if I decide to buy another car will be with Carlos Miranda and Stone Mountain VW

Jun 04, 2018

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Great Experience!!!

Irnes helped me make my car buying process as smooth and painless as possible. They were very friendly and up-front with all information in helping me select my new VW. Five Stars! Definitely will buy again from him soon !!

May 30, 2018

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Awesome Service

I was in a bad car accident which resulted in my car be totaled and I had been with my rental for some time. It was time for me to purchase my first car with no co-signers. I was nervous and I was working with another salesmen at this office and we got nothing accomplished. I left because we could not come to a good medium for the car I wanted to purchase. I’m sure the other salesmen was rarely new and doing what he could but when I went home and found an even better car for an even lower price I returned and Carlos took very good care of me and my Family. The finance department attempted to sell me the car for another price and Carlos feed of of my energy and came back with all the correct things (advertised price)!On the test drive he should me all the wonderful things my car was capable of doing, The safety features that came with my car and gas mileage , how to program my car so that it fits me! CARLOS WAS AWESOME!

May 29, 2018

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Great Service!

Carlos was great! Didn’t feel hassled and he knew exactly what we needed! Quickest and smoothest car purchase ever! I would definitely return to this dealership in the future for future car purchases!

May 27, 2018

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Best Deal

Carlos Miranda was very helpful with deal and gave me a lot of space to consider the terms of the deal. He’s a cool guy some good convo’s and laughs... Well done sir, keep up the great work...

May 11, 2018

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My Sales Guy

Carlos Miranda is a true professional. I came in and he made me feel comfortable about purchasing a new car. He didn’t pressure me or try to sell me something beyond what I could afford. He let me take the lead and showed me only what I was interested in purchasing. I would recommend this Volkswagen dealership to anyone who wants thorough customer service. I was there an hour after closing time and I still was not being rushed. It was a great experience and I bought my car on my very first visit!!

May 08, 2018

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Great New 2018 Atlas Purchase

5 star rating for Stone Mountain Volswagen. Easy, no nonsense purchase with zero haggling, and an experienced, knowledgeable salesman, Carlos Miranda. Found the 2018 Atlas on line, and Carlos was able to deliver the vehicle, as promised. Easy transaction. This was the second vehicle I had purchased through Stone Mountain Volkswagen, and I will continue to do business with them in the future.

May 07, 2018

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Very Relaxing, no pressure, straight forward

Gave the rating that I gave do to the fact that Carlos very knowledgeable and informative about the Atlas. Made my wife and I feel very comfortable from the moment we shook hands. Carlos made this the most pleasurable experience for what I thought was going to be very stressful. I would buy another vehicle from Carlos and Stone Mountain VW when the time comes.

May 04, 2018

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Smoothest experience

Mr. Miranda Made my car buying experience a breeze, he was very strait forward about the car and didn’t play games with the pricing and was both knowledgeable and incredibly polite. Also the sales manager Mr Tamimi was both funny and informative. All around I would say this was the easiest and least stressful car buyin experience I’ve ever had and as long as I am in Atlanta i will be buying my cars at Stone Mountain VW.

May 02, 2018

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Excellent experience for an out of state buyer.

I live in the Nashville, TN area, and this is the third vehicle that I've purchased from an Atlanta area dealer. This was the easiest transaction I've had thus far, and one of the easiest I've ever had out of the roughly 2 dozen vehicles I've purchased. Carlos Miranda is highly professional, prompt, courteous, and respectful. I was never pressured, but he was willing to work on my terms and provide me with the information I wanted and needed to make a purchase decision. Everything was handled either via E-mail, text, or phone when necessary. I had a trade in, and that was also handled via iPhone photos that were texted over. Also, the Finance Manager, Tamimi is wonderful to work with as well. He's polite, kind, and respectful. I don't know if they'll have what I'm looking for when I go to purchase again, but if they do, you can bet I'll be calling on these guys. A++

May 01, 2018

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Excellent!!!

Carlos, Brian and whole team were very professional. We didn’t feel any pressure and after all we got the best deal in town. My new car is second addition from this dealership. Thank you guys!!!

Apr 24, 2018

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Smooth, professional and fun!

I recently purchased a new VW Jetta Wolfsburg from Stone Mountain VW. Carlos Miranda was my salesman. I really enjoyed working with Carlos. Carlos made the car buying process easy and comfortable. No pressure sales tactics were used. He is very knowledgable about VW. Carlos answered all my questions I had about the Jetta and the finance aspect of the deal. This was an enjoyable experience! I highly recommend you seek out Carlos to sell you a Volkswagen. Thanks Carlos!

Apr 24, 2018

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Carlos made my experience terrific!

I hate car shopping. It's overwhelming, there's an abundant amount of dealers in the metro Atlanta area, and I wasn't picky after driving the same car for nearly 10 years. Thankfully, Stone Mountain Volkswagen was available to turn all of that around. I went out there simply because it was one of the most affordable dealerships (they do VOLUME). Carlos was my sales assistant and he was AWESOME. Came in late on a Thursday night at 7pm, drove off at 10:30pm that same night with a new car. I never felt pressured, intimidated, or worried. Every individual I interacted with was respectful and appreciative of my business. A special shout out to Kurt for not rushing me through signing forms at 10pm when his wife was waiting for him. Thank you, Carlos & Stone Mountain Volkswagen!! I'm happy in my new Tiguan!

Apr 22, 2018

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Excellent Purchase Experience

We have bought 6 cars from Stone Mountain Volkswagen and continue to go back because of the excellent way this dealership treats us from sales to service. This was our first experience with Carlos and he was a Rock Star! He was mindful of our time and didn't play any games. He found us exactly the car we were looking for and we purchased for a fair price. Even though the dealership was packed, the team of Carlos, Rob, Kurt and Brian were mindful of my time and got me in and out. I can't say enough good things about them.

Apr 14, 2018

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Excellent, friendly, and helpful

Carlos and the rest of the team was able to get me into a great pre-owned vehicle within just a few hours. Although I'm new tonthenarea and have a full-time job, I have a low credit score and not the best history with making payments on time, yet I was able to drive away with a 2015 Jetta the same day I went in to talk to them.

Apr 07, 2018

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Excellent Service

I live 1177 miles from Stone Mountain VW , saw that they had the vehicle that I was looking for on a nationwide search. I called Stone Mountain VW and Carlos Miranda was the salesman that took my call. Carlos was very professional, answered all questions & providing pictures and video of the SUV for my review. I also worked with Tamimi (Finance Department) who was excellent, he made the financing and paperwork very easy and quick in getting this purchase completed. I would recommend Stone Mountain VW and Carlos & Tamimi for a pleasant purchase experience! Sincerely, Kelly S. Sioux Falls, SD.

Apr 02, 2018

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2018 Passat SEL

This is the 3rd vehicle that we have purchased from Stone Mountain VW. Initially met with Daniel Copeland but Carlos helped us complete the deal while Daniel was assisting another customer. As I always we got a great deal and fantastic customer service at Stone Mountain VW. Would definitely continue to do business with them in the future.

Mar 17, 2018

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Quick Easy and affordable

Carlos and Irnes were super friends and knowledgeable. Mohammad in the finance office was great as well. My experience with VW Stone Mountain couldn't have been better.

Mar 16, 2018

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Happy today!

What a joy to purchase a car with no hassles! Carlos was super in helping us down to every little detail! Love our new Tiguan!

Mar 12, 2018

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Easy for out of state buyers!!

We were searching for a new vehicle for sometime. We found Stone Mountain VW on Auto Trader. This dealership had the best prices by far. After speaking with Carlos Miranda our salesman, we knew it would be a simple process. Carlos and the staff there at the dealership made trading a vehicle and purchasing a new one from out of state painless! Being from out state so we were some what reluctant about doing the process from 400 miles away. Carlos was terrific and made purchasing a vehicle from out of state very easy. He was always available to answer questions. Thank you!

Mar 08, 2018

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Helpful and Supportive

I went to Stone Mountain to purchase my first. As everyone knows, this can be a stressful process. They were very patient, helpful and not pushing me into a fast decision. I am grateful for their help!

Mar 08, 2018

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I first time buyer

Very friendly kind and hard working hand helped me though the process even tho I was not patient bit he gave me the information to get through

Mar 06, 2018

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Best experience ever

There’s nothing negative to say. Best dealership ever and the best team of salesman. I’m so happy with my new Volkswagen and also the price I got it for

Mar 06, 2018

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Great experience 😁

Carlos helped us to find what we're looking for our son,we're felt in love with first car" grey Passat " Price was right. He was very professional and friendly, wasn't pushy. My 3 year's grandson had fun playing with water fountain. We're had great experience . 😁

Mar 03, 2018

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Carlos Miranda was fantastic to work with!

We contacted Stone Mountain VW after searching for the Passat we wanted on their super helpful website. We reached Carlos Miranda who treated us very professionally and like a member of the family from the first minute. We felt no pressure in working with Carlos because we could tell he was extremely knowledgeable and had our best interest at heart. During the test drive he answered every question we had about the vehicle and then once we decided on the car we wanted to buy, he was very prompt with getting us through the application process. Kurt then got us in and out of the finance office in no time flat and also made us feel like we had chosen the best possible team to work with on our VW purchase. Thank you, Stone Mountain VW!!

Victor Brown

Victor Brown

Volkswagen Elite Certified Sales Consultant

56 Reviews
Certified
Recent Reviews

Jun 16, 2019

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Excellent service

Victor was very honest and worked with me on my car decision process. As indecisive as I was, he did not rush me but made sure I was happy and not wary about the decision. It was a pleasure working with him overall!!

Jun 12, 2019

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Satisfied customers

Victor brown he is awesome sales person He makes you feel welcome and A comfortable I so he explains everything in details we can make the right decision in what car of choice we wanted..

Jun 08, 2019

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Most excellent!!!

Sweetest, nicest people with exceptional skill! Had a hitch installed on our new Stone Blue Tiguan SEL. They did an outstanding job! And they were $200 cheaper than our local VW.

May 25, 2019

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Friendly, professional, efficient.

Good experience. Chris kept me informed throughout my entire visit. He explained the work to be done & the work done! The gentleman who did my car wash was GREAT

May 05, 2019

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Very informative

Victor was our salesman. He was AWESOME!!! He made our car leasing experience easy. He was never pushy and he listen to our needs. Victor also let me pick the color I wanted. Kurt was our Finanace guy. He was very helpful in explaining the finance part of tbe vechicle. Also explain the benifit of adding and extra package to cover my service of my new vehicle. The experience over all was nice, pleasant, and very personable. I would just like to thank everyone at VW for you patience and your help.

Apr 27, 2019

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Exciting new purchase with ease!

It was recommended by a co-worker that I visit this dealership and I was so glad I did. I’m loving my new 2019 Volkswagen Beetle! Thanks Victor B for helping me seal the deal!

Apr 24, 2019

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Patient

The salesman was very knowledgeable. He took his time and explained things throughly. Would definitely recommend them to friends and family. This was a great visit

Apr 11, 2019

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New Car Owner

The process was a little rough, but nothing negative. The norm; back and forth negotiation. I will say the finance guy was not to remember. His sales personality was missing the excitement factor. I don't even remember his name...

Apr 11, 2019

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Great sales team

Victor Brown is sales is a great guide as you explore the options that Volkswagen has to offer. He was knowledgeable, intelligent and honest with his opinions and with the purchasing process. I wouldn't hesitate to recommend him for all of your needs. I also enjoyed chatting with Mohammad Al-Tamimi in finance and found him to be much more personable and upfront than most finance guys I've met in the past. Even the managing partner Robert Fioretti came to personally apologize for an honest mistake that was made, and I respect him taking the time to do that. I had a few unforeseen issues come up during the course of my purchase that eventually led to me backing out, but I wouldn't hesitate to buy from here in the future. If I do, Victor is my go to guy!

Apr 10, 2019

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Not what they used to be

I have to say that this dealership is completely different than it was three years ago when we bought a Tiguan there - and not in a good way. I called Shelby the morning of the 31st to make an appointment and ask a few questions. She assured me that they could do better than the internet pricing due to the fact that we were returning customers, traveling two hours to get there, and wanted to purchase two vehicles. She mentioned that the owner really wants to take care of returning customers. We arrived at our scheduled time only to be informed that Shelby was with another customer and that Victor would be helping us instead. I would like to point out that Victor was courteous and professional the entire time. We test drove a couple vehicles, then sat down to discuss numbers - starting with the Jetta that my wife liked. The first price he came back with was actually higher than the internet pricing. When we pointed that out, he/they adjusted it to the price on their website, and were told that this was the lowest they could go. Additionally, the amount they were offering for her trade-in Jetta was completely low ball and, quite honestly, insulting. Plus the almost $1200 in additional fees was a joke. The only thing the guys in the back room would do is stretch out the number of payments. We asked several times what the interest rate was on the payments, and we were never given an answer! Needless to say, we didn't even bother wasting our time with the Tiguan I was interested in. Bottom line is that we were lied to as a way to get us to come in and then treated like we would be at any other slimy car dealership. The whole experience was extremely disappointing and a complete waste of seven hours of our time. In fact, between the gas for two cars and dinner on the way back, it cost me a hundred bucks to be insulted and treated like some ignorant fool that just happened to wander in. It's a shame to have witnessed the level that this dealership has sunk to, considering how stellar it was last time. FYI, my wife is now looking at Camry's and I am working with a couple different dealers on a Cherokee. VW just lost two longtime customers because of this dealership.

Apr 02, 2019

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First Time Buyer

I drove 4 hours to get to Stone Mountain VW, and it was definitely worth the drive. This was my first time purchasing a vehicle, and they made the process simple and stress free. Everyone I encountered at the dealership was very professional and friendly. I would definitely recommend this dealership. I had a great experience.

Mar 29, 2019

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Awesome!!!

Volkswagen Stone mountain has two Amazing salesmen that worked with me by the names of Toney & Victor. They had the best customer service I have seen in a long time. I will definitely tell everyone I know about this Volkswagen location because of these two top of the line salesmen.

Mar 26, 2019

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