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Sales person Mr. Hong was very nice and overall environment was very convenient. I'd like to refer to someone. Waiting wasn't that long.
The service was very nice and the process was smooth in buying a volkswagen car. They also offered us some small snacks which were very delicious while waiting.
The most welcoming and comfortable dealer that I've ever been!They were helping me out so much until I am 100% happy with my decision.
I was in a difficult situation and needed to trade in my Volkswagen Jetta immediately. Stone Mountain VW made it so easy to trade in and get a new vehicle (Tiguan). It was a special situation and I worked directly with the sales manager. Sales Managers are not typically easy to work with but that was not my experience here. I worked with George Brue and he crafted a workable deal for me. I love my new car and couldn’t be more pleased. I recently purchased another Jetta from Nalley VW and it was a complete nightmare. I highly recommend this dealership.
Very clean and neat place. Also my salesman were very friendly and polite. He explained every detail very thoroughly and he was very truthful with the pricing.
He is approachable, patient, and knows what clients want and need! He never pushes and rushes the deal. Also, he knows what he is doing very well.
My salesperson Sung Hong and Stone Mountain VW could not have made my buying experience easier. I got in touch with them from overseas to arrange a purchase in my absence. Sung had all the solutions, all the answers, to make what could have been a complicated process easy. He told me what I needed to do and in what order, and patiently answered all my questions. Just picked up my new cornflower blue Rabbit GTI, it was in immaculate condition, and everything went smoothly. I highly recommend this dealership and this salesperson. Thank you, Sung and Stone Mountain VW.
The process of buying a car is not easy but the associates who helped aided me really made it smooth. I liked the way how Carlos first introduced me to the GTI SE over my initial decision of getting a Golf R. I am very thankful for Sung for allowing me and my to test drive both a manual and automatic GTI to see where my mind landed me. And most importantly I would like to thank Tony with buying purchase. I know it was a long process but it was worth the time being there late I night. I have you all to thank and of course, I will be back to service my car.
He was very kind and got me a professional sales service. In addition, the price was reasonable and amazing. I definitely recommend Sung Hong to everybody.
Sung was the best salesman I have ever worked with. This was the first car I have ever leased on my own and he made me feel so comfortable!! Totally would recommend here and Sung!!!
The first time I ever purchased a car without being stressed completely out. I love my car and the entire experience was haggle-free! Thank you, Sung.
Awesome dealership! Everyone was really friendly and Sung was great. He was very Informational, funny, and easy to talk to. Overall had an outstanding experience and 10/10 would recommend.
It Was an easy experience to buy my car. Was in and out in a reasonable amount of time. Love the new car. Thank you
I came with a car in mind, test drove it, worked out the paperwork and financing, and I was on my way in no time...
The COMPLETE process to trade in my previous VW and purchase my new VW was beyond painless & even enjoyable. Lori made sure that she listened to my vehicle and finance wants and made them a reality without being the “pushy salesperson”. Everyone on the Stone Mountain VW team was exceptional!!!
I was there to check my Jetta, chris ( guy from service center) was remembered my name! I felt so thankful and happy!! And he explained everything nice! And sales man name Hong he always fantastic!! I will get another car from Hong soon~~~ Thank you again!!
Really great customer service with a "can do" attitude. This was a spur of the moment purchase, however I did not feel pressured into buying. The communication was great and they kept me in the loop at every step.
The sales person did his best so that I can decide to buy a vehicle Well explained and customer care was good I had good experience with Mr. Hong
I had a very great experience at the Stone Mountain Volkswagen dealership. Sung is an expert sales man! He also has a very sincere spin as he gets you ready to get a car. He gives you options that suits your need. He has an excellent attitude and very confident and helpful. I will recommend him to anyone looking for car at Volkswagen dealership Stone Mountain. Sung Hong is the one you really want to talk to! Thanks a lot!
AwesomeCustomer care The sales staff and management took good care of me and focused on my needs not there is I would definitely recommend them and come back for a new car and four years
Was a great experience. First time buying, thru where so helpful, nice and took great care of me. I would so recommend them to my friends.
Sung Hong was super knowledgeable and friendly to work with. Very straight forward and low stress, he even taught me Korean words while we waited :)
warranty. Crews take care of every customers include me very kindly. I got service my vehicle and very satisfied.Will recommend to all friends Thanks VW.
I went in unsure if I was going to purchase but with the addition of 2 babies in the family, space was running out! Met with Sung Hong who immediately asked what I was looking for and what was my price range!! He immediately got me in a beautiful Atlas that met all my requirements and then some!! I was out the door in a couple of hours!! Amazing service and he is an amazing salesman!! Would not hesitate to buy here!
Thanks sung Hong for everything I was excellent at customer service and all. Thank Volkswagen for stone mountain for my brand new car. Greatfull for everything
Thanks guys for everything you have done for me and my family to give us a new cars for us.Greatfull for everything and exciting to use the car
Sung was a great help in making my first solo leasing experience easy. I came to him at VW because of my family’s experiences leasing with him in the past. I will recommend Sung at VW to friends and will come back to lease from him when my lease is up.
After having a awful experience with Jeff Smith Volkswagen of Warner Robins, GA my husband and I drove 2 hours to Stone Mountain and got the best service ever. Sung Hong & Irnes Masic were hands down profession, polite, respectful, informative, courteous, straight forward and fun. We walked out with a smile and a new relationship with the sales team & this dealership. No wonder they are # 1. Mohammad Al-Tamimi from finance took 10-15 minutes and had everything ready for us. He explained each detail with such patients and knowledge. Each personal from this place was very informative and friendly. Highly recommended
"GREAT EXPERIENCE !!!" I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, candor and occasional humor made the whole process worthwhile. Kurt Mechiling (finance) was also awesome , took time to break everything down. I will definitely go back there again
I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, candor and occasional humor made the whole process worthwhile. Kurt Mechiling (finance) was also awesome , took time to break everything down. I will definitely go back there again
Surely I cannot avoid to recommend this dealership and dealer Mr. Hong to my neighbors. This place is so comfortable and friendly. And Mr. Hong is one of the best dealer that I have ever met.
We had heard that VW SM has great deals. We had a happy and smooth experience. In and out (well for delearship times it was basically in and out). We knew what we wanted, so that helped. We didn’t even have to see the manager, worked with Sung the whole time, he was great. VW SM beat the competition hands down. And we shopped all over Atlanta for about 8months! We were flexible.
Smoothest car purchase I have ever had, friendly staff, smooth operations, and team environment. I saw the car on AutoTrader, found it on the lot, test drove, loved the car and purchased! PROUD new member of the VW family!
I came in for a multipoint inspection and was in and out within an hour. Excellent service all the way around. Kudos to the service department
It was friendly and easy. The first dealership, i didn't spend long hours i will recommend others to buy cars at Volkswagen. Keep on the good work . God bless you all.
Honest salesman that i know of. Thank you for your fantastic service. I’mvery satisfied with my purchase. I will definitely recommend this place and sales person to my friends.
Mr. Hong is an excellent salesman and and extremely friendly!!! Highly recommended 👍😍 Excellent customer service and made me very very comfortable and answered all my questions!! Loved to come back to him again!!
Easy buying experience with Mr. Hong, this was our second vehicles to purchase from him and we would like to come back to him next time
I had a great experience at this dealership! I’ve been to a lot of dealerships in the past, and this was my best experience yet! Mr, Sung Hong was super helpful, friendly and knowledgeable! Made car buying a breeze. He worked with my budget and got me the exact car I was looking for! Highly recommend.
First time car buyer everybody was very friendly and very helpful definitely will be buying another car in the future and would recommend anybody to this dealer.
Salesperson, Sung Hong, was curious, professional and very knowledgeable about the vehicle. Sold me a car for the price that they have advertised and no hidden fees.
I purchased my golf, working with Sung and Mohammad. Both of them were super friendly, patient, and informative throughout the whole processes. Thank you all again.
Sung was an exceptional salesman. The whole process was stress free and comfortable, it took a little under 2 hours from appraising my trade in to me signing the contract on my new Jetta. I'd recommend these guys over any other dealership out Duluth.
Mr Hong was great. Go see him because he really cares about getting you the best possible deal on your vehicle. He got me the exact deal I wanted on the exact vehicle I wanted.
I wasn't sure if a lease was right for me, but Sung Hung was careful to explain everything to me and get to the necessities quickly which I appreciated. He was a straight shooter that I trusted, same with the financing department. I hope we enjoy our new Atlas, it's pretty awesome!
I was helped by Mr. Sung Hong and it was a very pleasant experience. Great knowledge on the cars, in my case a 2019 VW Jetta.
I've never seen a team of people so dedicated to helping a customer get exactly what they want. If they can achieve it, they will do it. I really valued their service.
It was very nice experience. The dealer, Sung Hong was very professional in car sales. I was pleased to talk and deal with him and he answered all the questions I had.
I purchased my first car in my life. My dealer was so kind and helpful for searching adapted car for me. I really recommend this dealer to my friends.
My sales person sung Hong went about and beyond taking care of my needs at the dealership ! As my credit had dropped dramatically and I was in urgent need to a new car, because my 2017 Jetta got totaled, he did more than I ever imagined he could do to get me a new car! I am very happy with the car and the service I had! Would definitely recommend him !!!! And the manager was wonderful too ! Unfortunately I forgot his name!!! I love Stone Mountain VW !!!
I bought a 2016 Passat SE at a very good price. The car's condition is just like the new car. It is certified, so I don't have to worry the car malfunction until I graduate at college. The people there are very friendly and kind. Deni is very nice. He tried to get me a good deal. This purchase is very good. I am completely satisfied with this deal. They washed the car and did many inspections and repairs before selling to you, and also they fill the gas tank which is also very thoughtful for you. I would recommend other friends to buy cars here.
Excellent experience and love my new Atlas. Sung was great. He was very knowledgeable about the car and made the buying experience as good as it could be. The entire process took a long time but I believe that is the nature of the beast and not a reflection of Sung or the dealership.
Sung hong was a very friendly and kind dealer. It only took us a small time to decide on the car. We would definitely recommend!
Have just bought our 4th VW from this dealership. Always an awesome experience. Sung was friendly, professional and knowledgeable. Kurt was also friendly, professional and quick but without lacking in his explanation of the paperwork. We’ll be back!
Everything was great. From the beginning to the end. Special Thanks to Sung Hong and Mohammad Al-Tamimi for this experience. We will come back for the next car
There is always some amount of dread when walking into a car dealership to buy a car. Today was no exception. But after meeting and talking to Sung Hong, my worries were alleviated. Sung made the process effortless and was extremely easy to talk to. He was friendly, personable, and sported a great sense of humor. We were in and out with absolutely zero problems. I would absolutely deal with this location again.
He had a best knowledge about and explain cars he sell, very polite all through our we were there that makes everything go smooth at time of sale.
I gave Sung Hung a 5 star rating because he was very friendly. I had an accident and he was very helpful. He got me the best deal he could. He was very knowledgeable about the three model Passat. I had to wait until some of my legal matters came thru and he checked on me weekly because it took longer than I expected. I could not have asked for a better salesman. Thank you so much Sung and I would definitely recommend this dealership and you as a salesman.
Stone Mountain VW is the best dealer shop I've ever had. it was very comfortable time with Sung Hong. he is very professional and friendly.
I have enjoyed during process to purchase vehicle. Hong the seller is very professional and very kind. His suggestion was really helpful. I will recommand Hong if anyone I know consider purchase VW.
Sung Hong provided exceptional service. He even assisted me in taking my rental car back. This is my second time purchasing a vehicle from this dealership and I my experience was even better than the first time. Sung Hong is a funny cool dude!
Kept their promises. Sung was a pleasure to work with. Great car, great price, very transparent. Drove five hours and no surprises. Song was very knowledgeable about the car. Finance manager was very fast and helpful.
I have done business with Stone Mountain Volkswagen for years because of their great service. Recently, I purchased a vehicle and salesman Sung Hong made the experience very pleasant. He was informative, patient, and gracious. He answered my questions and accommodated my requests. Mr. Al-Tamimi, the finance manager, was also very nice to work with. Even employees not directly involved with the sale were friendly and helpful. I will certainly continue to do business with this company.
It was great working with Sung Hong. He did his level best to come up with best deal we could possibly get. I would recommend this guy if anyone looking to buy a car.
I always satisfaction for Sung Hong's help. He is very kindness person. I think, Stone mountain VW is my favorite spot in GA. Appreciate for all member's help and kindness.
Mr.Sung Hong was very pleasant to deal with! He got us in and out and had everything ready when we got there! We will definitely be back !
Great service of sales man and fantastic team work. I'm very satisfied and many thanks to Stone Mountain V.W dealer. Thank You all
Mr. Hong was extremely nice, funny, and very helpful. Excellent customer service. He answered all questions and was able to provide me with the vehicle I was dreaming for. Keep up the great work !
Got a great deal from this dealership! Salesman was very friendly and tried to get me the best price for my new car! I will definitely do business again!
The process to purchase my 2018 GTI was easy and fast. Sung explained everything well and worked a great deal for me. Would definitely recommend this dealership and Sung
My sales rep was very honest and approachable. Sung did a great job and always kept me in the loop. I can see why he has been number 1 several times with y'all. 5 out 5, would buy again from him! Kurt made the entire finance process a piece of cake, was the fastest part of the day!
Great experience at Stone Mountain Volkswagen. They worked with me to get the right deal for the car I wanted. The process was simple and quick. Would definitely recommended them to anyone looking.
The service was great. Especially Sung Hong who was very patient with us and showed us exactly what we wanted and wasn’t trying to sell us something we didn’t want or need.
Everything about my experience was amazing. From start to finish Sung was helpful, professional, and friendly. They all were very kind to my 3 year old who grew tired of the process and wasn’t quite as excited as i was about the whole situation. Sung helped me get into a brand new car at the payment i needed. I would recommend this dealership, and especially Sung to everyone!
Pleasant experience all the way around. Would highly recommend to anyone buying a vehicle Salesman was highly professional and made the buying experience worth while great job..
I actually started looking at the Passat R Line in the spring of ‘17. I knew I wanted one; I just needed to find the right one, at the right price. After almost a year of “window shopping", I decided to finally get serious about purchasing one. My current car had about 3 to 4 more months before it was going to need some serious work done to it and I didn’t want to spend that kind of money on an 11 year old car. After conducting a search for a Urano Gray Passat R Line with the lighting package and black interior, I found one at Stone Mountain VW. I contacted the dealership and was very fortunate that Sung Hong was my salesperson. I called Sung on a Tuesday and explained that I couldn’t get out to see the car until that Friday. Sung was able to “hide” the car and had it waiting for me when I pulled up. Once I got to the dealership, Sung made the entire transaction as “easy as pie.” I got the car I wanted, the color I wanted, the interior I wanted AND best of all, at the right price! I see why Sung is the #1 VW salesperson in the state of Georgia! He knows his product inside out and knows how to make a customer feel comfortable. Muhammed Al-Tamimi was fantastic as well in the finance department. I would definitely recommend Stone Mountain VW and Sung Hong to anyone looking for a great vehicle and a wonderful deal. It was well worth the 2 hour drive from my home to Stone Mountain! I would buy from them and Sung again!
After dealing with a dishonest dealer, Stone Mountain VW and Sung Hong were great to work with. Sung was genuinely nice and easy to work with and our experience with him was outstanding. In addition to Sung, Tamimi and Kurt were very good to us. Although I live quite a distance away from the dealership, I plan on making Stone Mountain my dealer of choice for my next purchase.
The salesman and finance manager were both very clear and held great service. I was very much impressed on the smoothness and proffesionalism exhibited by each.
I called in before and came in to complete it. Price was exactly as detailed online. Got all I needed. Great car, all round great experience.
Sung was great, he tried his best to get me the best deal. He was very patience with me. At the end of the day I am happy customer.
Sung Hong and his team are top notch. Thanks for the great new 2018 PASSAT . Mr Hong made me feel like I was part of the family 30 minute record!
I drove 300 miles and five hours from Tennessee to Stone Mountain Volkswagen to purchase a 2017 VW Alltrack S. I had been looking for Deep Black Pearl with Titan black interior. Stone Mountain had what I was looking for. After a couple of unpleasant experiences with other dealers, I contacted Sung Hong at Stone Mountain VW, made what I thought was a reasonable offer, and Sung and the Stone Mountain folks accepted it. My wife and I drove through some funky Atlanta traffic to get to Stone Mountain, but the trip was worth it. Sung was straight up and good to his word. The transaction with Sung and Tamimi was quick and painless. My wife and I got our car and were back home in Tennessee before sunset. If you are looking for an honest, no BS car buying experience, look no further than Stone Mountain, and ask for Sung Hong; he'll treat you tight!
My experience was excellent! Very personable and professional. From the receptionist ( Dee Dee) to the finance dept. I would recommend this dealership to everyone! Love it!
As the title states, we drove 70 miles for what turned out to be the best car buying experience ever. We drove past three dealers on our trip, and waved at them all on our return with our new vehicle. Having bought over 40 cars in my lifetime, I'm familiar with all the smoke and mirrors that go on once they get you in the door, but guess what - none of that here! Initial contact via phone was with Lynda, who assured me that they would make it worth the drive. Still somewhat skeptical (it's a car dealer afterall!) we agreed to meet Saturday morning. Upon arrival, Lynda met us and introduced us to Sung Hong, who showed us the Tiguan SEL we were interested in and took us for a lengthy test drive and showed the awesome features of the vehicle - this is one awesome SUV! Sung has an amazing sense of humor and truly enjoys what he does! I told them what we were looking to do, discussed our Jetta lease turn-in, and then they took care of everything. Initial price presented was what we discussed, we shook hands and the car went to detail. We then met with "Tamimi" who was thorough and low pressure on the finance side, and then waited for a few minutes more on the car coming up from detail. In and out in a little over 2 hours - amazing. And the young man from detail stood by the vehicle while we looked all over, and cleaned a couple of areas over again until we were satisfied. There's good reason these great people are the #1 volume VW dealer in Georgia, so if you live within 100 miles of this place and are looking to be treated with respect and courtesy, make the drive and ask for Sung Hong!
Very good dealership. Our Salesman Sung Hong was very professional and made the experience very quick and enjoyable. I would definitely recommend it to friends.
The atmosphere is professional and Wonderful and helpful staff, Sung was a great salesman who explained everything in detail. Came in and everyone was welcoming and enjoyable.
I went in to Stone Mountain VW to buy a new car, and met Sung Hong who is really nice guy. He made me very comfortable while I was buying the car. Thank you!
Hospitality was fantastic! Song the sales person was great not pushy but knowledgeable and explained everything well . this is our first NEW car buying experience and Song made it easier helping make the decision.
I had a great experience at Stone Mt. VW purchasing 2018 Atlas couple of weeks ago. My husband bought a Jetta in year 2015 from another VW dealer and we were not happy with their service department, so we started to visit Stone Mt. location for any service needs. Sam at the service department was always helpful and everyone was very friendly. We were in need of either a van or SUV and decided to test drive Atlas. Mr. Sung Hong was our sales consultant and through out the whole process we were very pleased with his over all approach and willing to listen. I told him what I need, want and what I didn't really care for a car then he showed me exact match that was in my budget. I highly recommend Mr. Hong and St. Mt. VW if you are looking to buy a car soon.
Sung was amazing he took care of us in a very professional and fun way. He was amazing and very knowledgeable about all the cars.
Sung Hong was knowledgeable and helpful. I would recommend him and the Stone Mountain dealership to anyone looking for a Volkswagen. Sung is very fair and honest. Thanks!
Hing my salesman was very knowledgeable and helpful. The sake went smoothly and without a hitch. Signing the paper work was quick and easy. Great experience.
Sung was attentive to our family's needs and really made sure we were getting the car that we needed. He listened to our questions and was able to provide the information we needed. He was kind and respectful, and really made it a great experience at the dealership!
Had the best car buying experience ever!!! Stone Mountain VW is the best place to buy a car. And take it from me as someone who hated the process of buying a car previously. My sales Sung Hong took the time to listen and find out what my needs were that I was looking for in a new car and also what my overall budget was. This is the guy you want to go to for your next car!! Also Kurt Mechling in the finance dept was just amazing as well. He went thru all the paperwork and explained everything so I understood fully. I will send everyone I know to Stone Mountain VW!! Thank you so much. Love my new Tiguan...
Love my car!!! I bought a ATLAS few days ago, that is the best car ever!! And the salesman who helped is Sung was the best salesman. He is very intelligent about products they have and very sweet person. If you want to buy a car, you need to go to Stone Mountain VW and ask to help SUNG.
GREAT CUSTOMER SERVICE. MR SUNG HONG WAS GREAT TO WORK WITH.ME AND MY WIFE WERE VERY HAPPY WITH THE LEASING OF THE VW TIGUAN.
Thanks to Mr. Sung Hong, today I could get my first car in my life. In the tough circumstance, he helped me to prepare everything. If you don’t want to waste your time to get a new car, or if you want someone to help from A to Z, or if you are in the awkward situation about finance or visa so that other dealers reject you, then you go now VW stone mountain and find Mr. Sung Hong.
Sung hong was very helpful in purchase of my car. He was very kind and recommended good car. Sung hong went above and beyond and provided us the best deals and incentives provided by Stone Mountain Volkswagen. Very good choice for me.
Service was very friendly. Sales associate and management was very helpful as well. The experience was wonderful and I highly recommend this dealer to other buyers.
Irenes and Sung were great, very helpful and patient with my needs and wants! I appreciate all of their help, kept everything very professional and fun! Really made my experience less stressful.
Greats salesman throughout the whole process. Great at negotiating prices and finding me the right car. Great timing as well , got through everything very swiftly.
Stone Mountain VW is a great place to buy a VW. I recently bought my third car from them, and it was a pleasant buying experience just like the previous two times. Our salesman Sung Hong was very knowledgeable and respectable. He made the buying experience pleasant from start to finish. Great environment with great people, couldn't recommend them more! Check them out if you're looking for a car!
Sung Hong was very helpful in the purchase of our new car. We really appreciated his knowledge and help with getting a service that we paid for during purchase for warranty taken care of expeditiously. He and Wes in service worked together wonderfully to get us a loner so I could continue daily life and be impacted very little.
Very clean dealership everyone was well mannered the dealership work too help me get want I wanted and I was satisfied thanks too mr.sung hong and mr Mohammad Al -Tamimi!
Bought my new car and Sung made it easy and fun. He did an excellent job of comparing different vehicles, features, etc. for me to help make the best choice.
Our sales rep, Sung Hong followed up with us after the sale to make sure we were happy. He helped me retrieve some items from our trade in that I had left. Also, he and Wes were very helpful in getting a warranty service taken care of ASAP. The were able to minimize the travel time for me back and forth to the dealership by providing valets. Overall, the dealership bent over backwards to earn our business.
My Church friend bought a car from Sung Hong. He was very professional and offered a great product and price. His service and effort were exceptional. recommend to everyone
Have used this dealership for years. Everyone is friendly and are glad you came. Very professional and helpful in sales and service. No need to go anywhere else.
Brought our 2013 Volkswagen Jetta in to purchase it from our lease and part of the deal was to perform the 30K service. My wife brought the car in and they told her they did the 30K when they did the 25K.....not true! They refused to do the service. They didn't even rotate the tires the last time it was in which was for an oil change 4 years ago!!!! They are liars, deceitful and dishonest and with no moral code of ethics! So much for the owner being an Army Ranger....No integrity, no guts, no glory!
As a person that has loathed the car-buying experience after one terrible experience; this was by far the best experience I have ever had. My boyfriend and I were in and out of the dealership with our new car in 2.5 hours. I greatly appreciate Sung and Kurt for making this the easiest and smoothest car buying experience for me. They were very kind and thorough. They explained everything including how the car functioned, how to use all the features, and all the fine details during the financing process. All dealerships want to make money but Stone Mountain VW is truly an exceptional dealership that strives to make all their customers happy.
I always receive excellent customer service from the Mr sung hong He's always friendly and does his best to get you on your way in a reasonable time. Plus they provide free bottled water and Starbucks coffee while you wait.
The cost and time it took was efficient. I got a great deal out of a really nice car. Sung Hong and John Bohn were exceptionally wonderful at making the car buying experience a breeze.
Sung was awesome! Very knowledgeable about the cars and was able to get me a great deal without waiting all day. I couldn't be more happy with my experience with him and the dealership.
Being that I'm a female, I was treated with great care. Sung Hong and Tarik Dennie were very helpful. Everyone was very professional! This makes my 4th VW!
I am very thankful and grateful for the time and effort that Sung and Irnes put into making sure that I received the car that I wanted. I believe good things happen to those who wait. Stone Mountain Volkswagen family made it possible for me to drive off the car lot with my 2017 Passat